Jim Butler KIA

When I first get there I was sitting at brandons desk he took off to help another customer so I went outside to kinda look at other cars came in a few mins later he has 2 women at the desk helping them I'm took off to help another customer so I went outside to kinda look at other cars came in a few mins later he has 2 women at the desk helping them I'm like well ok They had the car in the back cleaning it out for 3 plus hrs and didn't clean it out didn't vacuum and they sold it to me with body damage to it that I think should have been fixed beforehand and the guy told me 1k was enough for a down payment but he was try to squeeze another 1k outta me I told brandon that I wasn't really happy about the car I got could I choose from another one he says that was the only car I was approved for which I don't understand that when u have 500 cars on the lot I asked him and the finance lady multiple times how much the car cost and neither one would answer they skipped on to talking about something else I think it was unfair More

I had an excellent experience purchasing my Sorento from Zach at Jim Butler. I Test drove two or three Sorentos and never felt rushed or pressured. Zach found the exact car I wanted which was brought to the Zach at Jim Butler. I Test drove two or three Sorentos and never felt rushed or pressured. Zach found the exact car I wanted which was brought to the dealership next day. Zach went over the entire car showing me all the details and software operations of the car. I absolutely love this car! Closing the deal was pretty straightforward . All in all a very good experience. More

Very customer friendly. Thoroughly explained everything and didn't feel rushed. Would recommend to friends. Thoroughly explained everything and didn't feel rushed. Would recommend to friends. More

We were very happy with our choice of both the dealership and the brand. Every person who helped was nice. and the brand. Every person who helped was nice. More

Clean and comfortable atmosphere. The female front counter employee handling my job was very pleasant and genuinely concerned keeping me updated throughout the process. I give her a 1 The female front counter employee handling my job was very pleasant and genuinely concerned keeping me updated throughout the process. I give her a 10 out of 10! More

Rodger got me in a beautiful 2025 Telluride SX prestige with all the bells and whistles. I was able to get a good price and a great offer on my trade in. Def recommend with all the bells and whistles. I was able to get a good price and a great offer on my trade in. Def recommend More

My car was logged in immediately. The waiting room is comfortable. My vehicle was serviced quickly. The waiting room is comfortable. My vehicle was serviced quickly. More

I scheduled an 8:30 AM appointment and selected the “waiter” option. I arrived on time and was told there was only one vehicle ahead of me. I planned accordingly and understood the service could take 2 “waiter” option. I arrived on time and was told there was only one vehicle ahead of me. I planned accordingly and understood the service could take 2–3 hours. After waiting approximately three hours with zero communication, I had to approach Doug (who checked in my vehicle) to ask for an update. At that time, I was informed that my vehicle had not even been seen due to technician shortages and bay backlog. This information was never proactively communicated to me, despite staff repeatedly walking through the waiting area. At 8:33 AM, I received an automated text stating I could reply if I needed anything during my appointment. At 11:10 AM, I replied requesting a status update. I received no response. Later, I was told your team has “stopped responding” to those messages. If that is the case, the system should be disabled or customers should be informed. Inviting communication and then ignoring it is unacceptable. My frustration was not about the wait itself. It was about the complete lack of communication. A simple update acknowledging the delay would have prevented this entire situation. At checkout, when I explained this concern, Danielle repeatedly redirected the conversation to advising me to “drop the car off next time,” rather than addressing the communication failure. I was also asked if I was “understanding” what was being explained, which felt dismissive given that my concern had been clearly and calmly stated. Removing the shop fee does not resolve a customer service breakdown. The issue was not financial, it was procedural and interpersonal. Customers who schedule appointments and choose the waiter option deserve proactive updates, especially when their vehicles have not even been brought into service hours after their scheduled time. This experience fell significantly below basic customer service standards. I advised I would not be returning to this location at which point Danielle with a facial expression of (good luck with that) stated “we’re not the only location with long wait times” AGAIN missing the point. Thank you More

Booked appointment online 3 weeks in advance stating that I would wait for vehicle. My appointment was at 1:30pm. It took 1 hour and 45 minutes to complete a simple oil change. It seemed a a long time as I h I would wait for vehicle. My appointment was at 1:30pm. It took 1 hour and 45 minutes to complete a simple oil change. It seemed a a long time as I had made an appointment at a specific time online. More

I would recommend their team to everyone ! They are professional caring and very fast. I lost hope in getting a car and they gave me a blessing ! Thank You e eryone and God Bless ! They are professional caring and very fast. I lost hope in getting a car and they gave me a blessing ! Thank You e eryone and God Bless ! More