Jim Butler KIA

Excellent customer service. Very responsive and tuned in to customer needs. Fast, friendly service. Keith kept me informed all the way thru the process. Very responsive and tuned in to customer needs. Fast, friendly service. Keith kept me informed all the way thru the process. More

They were able to begin work a little early on my Carnival. We're fast and professional. Carnival. We're fast and professional. More

Masom was our salesman, and is very knowledgeable with the Kia cars and all their details. We came in one day, with some electronic issues, while three other salesman stood around us, all saying they neve the Kia cars and all their details. We came in one day, with some electronic issues, while three other salesman stood around us, all saying they never heard of such “technical” issues, only to have Masom walk up, and immediately know exactly what it was, and how to work it. He apparently is one of the only ones, who knows all the details in each car. More

My sales person was Jason Freed. He was very knowledgeable regarding the Carnival I was interested in and eventually purchase. So far I am very satisfied with my decision to purchase He was very knowledgeable regarding the Carnival I was interested in and eventually purchase. So far I am very satisfied with my decision to purchase at Jim Butler. More

Doug Willis and Jacob are the best! ! I can’t say enough good things about our entire experience and how it felt like we were talking to friends rather than salesmen. They went above and ! I can’t say enough good things about our entire experience and how it felt like we were talking to friends rather than salesmen. They went above and beyond our expectations to help us find the perfect vehicle. We’ll recommend any family and friends to them both no doubt! More

Good experience. Greeted. Office was ready for appt. Lounge was comfortable. Everything explained well. Got me out of there quickly. Greeted. Office was ready for appt. Lounge was comfortable. Everything explained well. Got me out of there quickly. More

Paul did an outstanding job assisting me with getting set up in the system. He went above and beyond by holding a call with my maintenance service coverage company and informing me that he had added complime up in the system. He went above and beyond by holding a call with my maintenance service coverage company and informing me that he had added complimentary services to his system. The service was completed within an hour, and communication was seamless throughout the entire process. I highly recommend choosing Jim Butler KIA if you need service for your KIA in the St. Louis area. And if you're lucky enough, I strongly suggest working with Paul! More

Everything was great and went very well. Will definitely continue shopping at this location in the future. Will definitely continue shopping at this location in the future. More

Outstanding customer service. They were very polite and helpful. Thank you so much for have a staffs They were very polite and helpful. Thank you so much for have a staffs More

DO NOT buy a car from this place. My brand-new car came with multiple cosmetic defects: a rock chip on the hood, another on the front bumper, deep scratches on the black pillar My brand-new car came with multiple cosmetic defects: a rock chip on the hood, another on the front bumper, deep scratches on the black pillar of the driver’s door, white scratches behind the door handle, and what appears to be poor paintwork on the driver-side fender. Completely unacceptable. I paid for a new car, not one that looks used. There were two of the same model in stock. I intentionally chose the one shown online with plastic still on the interior, assuming it was untouched. I was told the other had been test-driven for two hours. But based on the condition of the one I received, it’s clear this was the driven one. When I asked about the mileage and requested to see the other unit, the sales rep, Cheryl, insisted this one was “better” and dismissed my questions. I now believe I was misled so they could get rid of this specific car. Even during the signing process, things felt shady. I noticed the paperwork listed the car as having 17 miles, but when I checked the odometer, it actually had 40. When I pointed this out, the finance guy brushed it off and said, “Just sign it to speed things up—don’t make this more difficult than it needs to be.” That response made it clear they weren’t interested in transparency or fairness—just pushing the deal through. During a phone call with Cheryl, she begged me not to leave a bad review, which was completely unprofessional and desperate. A good review is earned, not begged for. She also lied and claimed the car had an auto-dimming rearview mirror—it clearly doesn’t. When I complained, they told me to drive 45–50 minutes back to the dealership so the sales team and a scratch repair tech could inspect the damage. That’s gas, miles, and time wasted on a problem they should’ve addressed before delivery. I even sent clear, detailed photos to Cheryl, but they offered no meaningful reassurance or accommodation. If they were serious about fixing the issue, they would’ve at least offered to refill my gas tank—but they didn’t. They said the service department would inspect the damage, but based on the service department’s poor reviews, I fully expected them to downplay it or brush it off entirely. Bottom line: this dealership is dishonest, unprofessional, and only cares about closing a sale. Avoid them at all costs. More