Jim Ellis Buick GMC Mall of GA

Great Service I really like going to Jim Ellis because of how nicely I am treated. They are always helpful and try to keep you updated on the progress. Sometimes it I really like going to Jim Ellis because of how nicely I am treated. They are always helpful and try to keep you updated on the progress. Sometimes it takes a little too much time for just an oil change. I also had my cabin filter changed and thought so it might have been replacing it that took so much time. If I have a negative it would be I thought they charged way to much for replacing the cabin filter. More

Great service Service reps are always polite and respectful and keep me appraised of how service is going. They are prompt and do their best to get your car done o Service reps are always polite and respectful and keep me appraised of how service is going. They are prompt and do their best to get your car done on time. More

True Customer Service I made an appt for a Friday morning. On the Tuesday night before, we received a call of a death in the family. Having to fly out on Thursday, I call o I made an appt for a Friday morning. On the Tuesday night before, we received a call of a death in the family. Having to fly out on Thursday, I call on Wednesday morning and asked to reschedule the appt for that day. They found an opening and put me in at 1:00. After taking my dogs to the vet to be boarded, I was literally running 30 min late! I called and they were able to accommodate my time issues and pushes the appt back 30 minutes. After dropping the vehicle off, I had to leave and go to the bank and go home to pack. What did Jim Ellis do? They called me a Lyft driver and ran my errands and took me home so I could pack. I can’t thank them enough! I’m now in Illinois with family, celebrating the life our dear family member. Thank you, Leo! You worked well for me and my family!! More

Great Expierence No pressure. Easy in and out. Salesman let us make our decision and trust me we took a min. to do so. He was patient. Dawn No pressure. Easy in and out. Salesman let us make our decision and trust me we took a min. to do so. He was patient. Dawn More

Return Customer This is my second auto purchase with Jim Ellis. The first was for a new car from Jim Ellis Chevrolet in 2011. This purchase was for a used vehicle at This is my second auto purchase with Jim Ellis. The first was for a new car from Jim Ellis Chevrolet in 2011. This purchase was for a used vehicle at Jim Ellis Mall of GA. I was pleased with the purchase experience in 2011 and even more pleased with this purchase experience. As an automotive consultant, I have known Fred Lovette for 15 years and called him because of his proven reputation. He’s an outstanding sales person and made this purchase very straightforward, fair, and easy. Mike Austin was excellent in a supporting role, and exhibits the same high standards. Pricing was very competitive. Their were no surprises and the time from test drive to delivery was very minimal. More

Good service and kindness approach. Sales representative was nice and with the right attitude to work the right deal. I went to check a Chevy Volt. I would appreciate a better knowledge Sales representative was nice and with the right attitude to work the right deal. I went to check a Chevy Volt. I would appreciate a better knowledge from the salesman about some questions related to the vehicle. I did not have a deep training in all the features the vehicle has and how to take the most from a plug in hybrid. Finance was faster than expected and surprisingly well explained, not pushy and willing to find the best upgrades for the our needs and the actual vehicle we were purchasing. More

Very professional,frendly,timely. My experience with Jim Ellis GMC was very professional,friendly.Got a great deal. Thanks Nelson Carbo ,Sami Karaki.Looking forward to the next great My experience with Jim Ellis GMC was very professional,friendly.Got a great deal. Thanks Nelson Carbo ,Sami Karaki.Looking forward to the next great deal. George Hudson. More

Great experience I had a water leaking to the interior of my 2019 Acadia. David made sure that it got corrected to my satisfaction. I highly recommend. I had a water leaking to the interior of my 2019 Acadia. David made sure that it got corrected to my satisfaction. I highly recommend. More

Great customer experience Steve Eason took me on a test drive made me believe this was the truck I wanted even though I told him I had another one to go look at. Jasmine was a Steve Eason took me on a test drive made me believe this was the truck I wanted even though I told him I had another one to go look at. Jasmine was a joy to work with completing my paper work. Thank you Jim Ellis Buick GMC Mall of Ga. More

2018 GMC Terrain Dropped the car off on Saturday morning at 10:30am. They needed the car till Monday afternoon. Replaced the battery and reprogrammed for $400 dollar Dropped the car off on Saturday morning at 10:30am. They needed the car till Monday afternoon. Replaced the battery and reprogrammed for $400 dollars. Charged 20 for shop stuff which made no sense. Felt like I was being over charged which I was. Last time in and I won't recommend my friends. More