Jim Ellis Buick GMC Mall of GA

Easy & Painless I’ve bought many cars over the years and by far this was the most pleasant experience to date. Jovan was very helpful, knowledgeable and not pushy! I’ve bought many cars over the years and by far this was the most pleasant experience to date. Jovan was very helpful, knowledgeable and not pushy! More

Routine preventative maintenance Work was quick and complete.Dealership was clean and pleasant. David Gonzalaz was very helpful. I walked the lot while waiting for my car to be servic Work was quick and complete.Dealership was clean and pleasant. David Gonzalaz was very helpful. I walked the lot while waiting for my car to be serviced, and was disappointed to find very few new Buicks. Most cars/trucks were GMC's and other brand trade-ins. Where are the Buicks? More

Not our most pleasant experience at Jim Ellis GMC. We've had this vehicle serviced at Jim Ellis since we drove it out of there when it was new. Unfortunately, this experience not up to our expectation We've had this vehicle serviced at Jim Ellis since we drove it out of there when it was new. Unfortunately, this experience not up to our expectations. Despite having a scheduled appointment, the time it took for routine servicing was much too long. Additionally, we specifically noted that tire rotation not required nor requested since we would be having new tires installed with the next couple of days. The tires were rotated any way - that was returned as a credit but the time still lost only to be repeated 48 hours later. I didn't have the option to answer "why" we don't recommend, but we will return based on past experience and overlooking this "slip". More

Another great experience. Nice dealership overall. Clean with a knowledgeable, friendly team from sales though service. Have purchased my last several vehicles though Jim Ell Nice dealership overall. Clean with a knowledgeable, friendly team from sales though service. Have purchased my last several vehicles though Jim Ellis and my salesman Craig Ebel. Craig is willing to put in the time and make sure you see, understand and ultimately get what you want in your new vehicle. Can't say enough about the importance of great people like Craig, Richard and Joe in sales, Jasmine in finance and David in service. Ultimately if you want a positive experience, a strong deal and headache free trip, highly recommend this team. More

Good service dept Service is always good, always courteous. Reasonable timeline for repairs & maintenance. They rarely have a loaner courtesy vehicle available, but if Service is always good, always courteous. Reasonable timeline for repairs & maintenance. They rarely have a loaner courtesy vehicle available, but if needed they will provide a rental through Enterprise which is just across the street. More

Wheel alignment Everything was very professional and the guy was super nice and it didn’t take very long to complete my service. Sean was absolutely awesome Everything was very professional and the guy was super nice and it didn’t take very long to complete my service. Sean was absolutely awesome More

Great service center I was greeted outside, and escorted into the service center. My service advisor was knowledgeable and friendly, and made recommendations for service I was greeted outside, and escorted into the service center. My service advisor was knowledgeable and friendly, and made recommendations for service without being pushy. He gave me a quick tour of the facility after providing me with a service estimate. Our wait was as expected, and the kids’ play area and complimentary snacks were both nice. When my service was complete, my advisor walked me through recommendations for future service. He walked me to my vehicle and wished me a good weekend. More

Always Consistent I have been bringing my car to Jim Ellis since I moved to North Atlanta five years ago. I am always treated with dignity and respect, as is my Buick. I have been bringing my car to Jim Ellis since I moved to North Atlanta five years ago. I am always treated with dignity and respect, as is my Buick. Never a doubt where I will go for service. More

great customer service Sean took time to explain everything to me .He was awesome. I have been going to this dealer since 2012 and they always take great care of my car. Sean took time to explain everything to me .He was awesome. I have been going to this dealer since 2012 and they always take great care of my car. More

Exceptional Service We received excellent, professional, fast, experienced sales and service. Loved our experience and sales person, Richard! I love my purchase, it is We received excellent, professional, fast, experienced sales and service. Loved our experience and sales person, Richard! I love my purchase, it is awesome! Thank you again! More