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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,940 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,940 reviews
March 18, 2019
Worst vehicle buying experience ever! Very responsive when going through the purchase process. But very nonchalant after the purchase when I called back to speak with the salesman. Truck h Very responsive when going through the purchase process. But very nonchalant after the purchase when I called back to speak with the salesman. Truck has major transmissions issues that I'm quite sure they already knew about before the sale of the truck. Truck drove fine during the test drive, but within 2 days transmission shifted very rough and noises were present. After doing further research this particular model and others of that year had major transmission issues from the build. Also had signed paperwork of activation of OnStar and its explanation which never happened. Will be reaching out to General Motors and upper management of the Jim Ellis Dealership. (Update) Vehicle needs a transmission. Have called multiple times and left messages for the general manager to contact me about a possible resolution. No response. Will be contacting the BBB as well. More
by RALPHSIMS8
Verified CustomerEmployees Worked With
Mike Hatcher, Jason Hoychick, Jasmine Abreu
March 18, 2019
Service update on 2009 Sky Turbo From start to finish my service representative was highly professional and knowledgeable, making several suggestions of additional items that needed a From start to finish my service representative was highly professional and knowledgeable, making several suggestions of additional items that needed attention given the years since purchasing my Sky, even in view of the low mileage on the vehicle. I fully understood the needs as he explained them and am quite satisfied with the results. More
by CDRRMASON
Employees Worked With
Sean Garrett
March 17, 2019
Friendly and honest They were extremely helpful. They were very honest and forthcoming about the potential trade process which was very refreshing to me as a customer. In They were extremely helpful. They were very honest and forthcoming about the potential trade process which was very refreshing to me as a customer. Instead of just trying to do whatever possible to put me in a vehicle, they showed care and concern regarding my best option which at this time is to keep my current vehicle. I couldn’t recommend these guys more. Bernie, sales manager, and Isaac, sales, were super friendly, knowledgeable and totally honest. Look them up when you plan to visit! More
by Megan123
Employees Worked With
Bernie Gonzalez, Isaac Pineda
March 16, 2019
Terrific You talking about a terrific team of salesman ,finacial analyst, and managment are on top of there game for customers and Jim Ellis GMC Buick They a You talking about a terrific team of salesman ,finacial analyst, and managment are on top of there game for customers and Jim Ellis GMC Buick They are the best More
by acrs35
Employees Worked With
Other Employees :
Mike Hatcher, Jason Hoychick, Jasmine Abreu
March 16, 2019
Yukon Service My Yukon,s oil and filter change and tire rotation was done in timely manner. David Blood was very responsive. I am completely satisfied with the J My Yukon,s oil and filter change and tire rotation was done in timely manner. David Blood was very responsive. I am completely satisfied with the Jim Ellis service team. More
by FECULVERN
Employees Worked With
Ron Gay, David Blood
March 14, 2019
Helpful & Attentive Sean has handeled my service appointments for the last year. He is always upbeat, helpful and attentive to my schedule. He also remembers my car is us Sean has handeled my service appointments for the last year. He is always upbeat, helpful and attentive to my schedule. He also remembers my car is usually loaded down with car seats and I try to avoid taking them out at all cost. It’s the little things like this that set your service department apart from all the rest. More
by MSKROVE
March 14, 2019
Oil change Everything was excellent. Just wish the shuttle was running that day. When I made the appointment I asked for the shuttle. When I got there I was told Everything was excellent. Just wish the shuttle was running that day. When I made the appointment I asked for the shuttle. When I got there I was told the shuttle was not running. Really needed to go to the store. More
by Iqueriapa19
Employees Worked With
David Gonzalez
March 14, 2019
Service Department I am very please with the service department staff. They are very courteous and knowledgeable. I wouldn’t recommend the sales department at all but I I am very please with the service department staff. They are very courteous and knowledgeable. I wouldn’t recommend the sales department at all but I am very please with the service department. More
by LOCATAPIPA
March 14, 2019
No games I brought them my research and was transparent about the deal I wanted and they didn't go running for the hills. They were very nice and helpful gett I brought them my research and was transparent about the deal I wanted and they didn't go running for the hills. They were very nice and helpful getting the car set up. Had me in and out of there in just over 2 hours...not bad. More
by chrisroberts7577
March 14, 2019
Service The service writer did not communicate effectively with me. It took over 3 hours for them to run diagnostics on my vehicle to determine what was wrong The service writer did not communicate effectively with me. It took over 3 hours for them to run diagnostics on my vehicle to determine what was wrong with it. He never communicated with me at all until I sought him out after 3 hours to see if anything had been determined yet. This is absurd and very rude. This is not the first time I have had an identical experience at this dealership's service department. Apparently their definition of an excellent experience and mine are very different. They have little regard for their customer's time. I fault management for this sad state of affairs. No leadership tends to lend itself to poor quality service to customers. More
by COOK.CYNTHIA1980
Employees Worked With
David Blood
