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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,940 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,940 reviews
March 14, 2019
Made a disaster a very tolerable experience When you go in for an oil change, you don't expect to come out with a mear $3,000 bill. Well that is what happened to me. subsequently, after talkin When you go in for an oil change, you don't expect to come out with a mear $3,000 bill. Well that is what happened to me. subsequently, after talking with Chris Stout, the manager I was dealing with, I understood much more clearly what had happened and the consequences of it. Chris wa clearly the most knowledgeable and helpful person I have ever dealt with at any car repair service I have ever dealt with. I asked a lot of questions which, without hesitation, he answered clearly and completely. I cannot forget to mention David Blood who put the whole thing in perspective by relating it to his experiences with this issue. I always have excellent experiences in my dealing with the Jim ellis family of employees. More
by georgebs
Verified CustomerEmployees Worked With
Chris Stout, David Blood
March 14, 2019
Transmission program upgrade I took this truck in for an upgrade on the transmission because of a downshift problem into 1st gear. They reprogram the software in the transmissio I took this truck in for an upgrade on the transmission because of a downshift problem into 1st gear. They reprogram the software in the transmission to with new setting yo help with this problem. So far this service has solve the problem. Thanks to James Stecker for setting this up. He is a very good service advisor. More
by GKESLER2944
Employees Worked With
March 13, 2019
Daily Driver Came in looking for a daily driver for my commute to work, and My expectations were exceeded on the help and willingness to get the deal i wanted and Came in looking for a daily driver for my commute to work, and My expectations were exceeded on the help and willingness to get the deal i wanted and get things fixed on the vehicle before purchase that i wanted. Couldn’t be happier with the great service. More
by forresterjustinw1140
Employees Worked With
March 13, 2019
Easy to deal with I was emailed about some year end close out deals, so I stopped by to see about trade in value of my existing vehicle. The process was handled quickl I was emailed about some year end close out deals, so I stopped by to see about trade in value of my existing vehicle. The process was handled quickly and we were able to reach a deal that both parties felt good about. More
by MICHAEL_MENGELING
March 13, 2019
Excellent service and friendly staff I utilized the service staff to move my existing truck cap over to my newly purchased vehicle. They were able to get this done in about and hour and I utilized the service staff to move my existing truck cap over to my newly purchased vehicle. They were able to get this done in about and hour and they did great work for me. More
by MICHAEL_MENGELING
Employees Worked With
David Gonzalez
March 12, 2019
Oil Change Service Standard oil change appears to be done correctly. Check in counter time was very fast. Wait time was reasonable. Check out counter was fast Service re Standard oil change appears to be done correctly. Check in counter time was very fast. Wait time was reasonable. Check out counter was fast Service representative was efficient. More
by GARYLSTOWE
Employees Worked With
Chris Stout
March 12, 2019
Repeat Customer Bought from Jim Ellis Buick GMC Mall of GA last Summer a 2018 GMC Acadia and went back to get me a 2018 GMC Sierra 1500. This is a great dealership. S Bought from Jim Ellis Buick GMC Mall of GA last Summer a 2018 GMC Acadia and went back to get me a 2018 GMC Sierra 1500. This is a great dealership. Sammy, Sales Manager, will come make the final deal and they got a "yes" from me within minutes. Easy financing and got the extended warranty. Great experience. More
by tjpatience
March 12, 2019
Awesome Service First time coming in to get my truck serviced and was promptly greeted and assisted. Although there were some additional things that needed to be add First time coming in to get my truck serviced and was promptly greeted and assisted. Although there were some additional things that needed to be addressed outside of the normal service, Sean made sure to go above and beyond to help us understand what needed to be fixed and the satisfaction of knowing we were in great hands. More
by TBIRS31
Employees Worked With
Sean Garrett, Jasmine Abreu
March 12, 2019
Quickest Car buying experience ever We are very pleased with our purchase from Jim Ellis. We test drove and financed in a little over an hour and were on our way home with our new, used We are very pleased with our purchase from Jim Ellis. We test drove and financed in a little over an hour and were on our way home with our new, used car. Staff was friendly and knowledgeable. They definitely have the car buying process down to a science . Would purchase from them again ! Ask for Perry , he really was amazing. He was smart, valued our time and wasn't pushy. More
by kristiclark24
Employees Worked With
Bryan Rudow, Perry Mallory
March 12, 2019
Rude service advisor I stop going to Rick Hendrick Chevrolet and we start bringing our vehicles to Jim Ellis but wit the experience that my wife have yesterday with Sean y I stop going to Rick Hendrick Chevrolet and we start bringing our vehicles to Jim Ellis but wit the experience that my wife have yesterday with Sean yesterday that will be the last vehicle that you see from us after sean threw her credit card and paperwork to her I guess I have to start going to private shops to do my services and work on my vehicles wish I have three Chevy products and I just bought a 2017 camaro from you guys but the salesman was a lot better then sean. More
by LAUIGNAP
Employees Worked With
Sean Garrett
