Jim Ellis Buick GMC Mall of GA

routine service Excellent service as usual. However I was informed I needed a new air filter. I had replaced the filter myself only a few months prior to bringing i Excellent service as usual. However I was informed I needed a new air filter. I had replaced the filter myself only a few months prior to bringing it in. I'm hoping their diagnosis was based on my actual mileage and not dishonesty. More

Great experience Mike Hatcher made the purchase of my vehicle easy. He answered all of my questions. I would highly recommend Jim Ellis Buick and especially Mike Hat Mike Hatcher made the purchase of my vehicle easy. He answered all of my questions. I would highly recommend Jim Ellis Buick and especially Mike Hatcher! More

Professional service team. Ron Gay has assembled a very profession, customer-focused service team. I was greeted as I exited my car and the service to the car was completed in a Ron Gay has assembled a very profession, customer-focused service team. I was greeted as I exited my car and the service to the car was completed in a timely manner. Completely Satisfied customer. More

Excellent. Staff very friendly from the greeting when entering the service area to the final review and payment. All in all an very nice experience. Would recomm Staff very friendly from the greeting when entering the service area to the final review and payment. All in all an very nice experience. Would recommend Jim Ellis service to anyone. More

oil change After waiting for 1 hr and 40 minutes for an oil change, one of the 10 I have had before with Jim Ellis in Buford since the purchase of my auto, I was After waiting for 1 hr and 40 minutes for an oil change, one of the 10 I have had before with Jim Ellis in Buford since the purchase of my auto, I was presented with a bill for $92 for an oil change only. I inquired as to why the higher amount that any previously, and I was told that "that's the way it is" effective January 1. I asked about coupons of specials and was told non existed. Upon my return home, I looked on the web and there is an $15 rebate. This dealership turns it service personnel very frequent. You can not establish a relationship with any one service tech. I was under the impression they are here to service the customers. Guess not! More

Excellent Nice, Good People! Easy to talk to. They laugh and make it seem like they enjoy what they are doing. I would purchase from them again! Nice, Good People! Easy to talk to. They laugh and make it seem like they enjoy what they are doing. I would purchase from them again! More

Efficient and helpful staff. We have had service from Jim Ellis for the last five years, all jobs and sales have been great. Our recent battery installation was done quickly. We have had service from Jim Ellis for the last five years, all jobs and sales have been great. Our recent battery installation was done quickly. More

Door Panel Scheduled a services appointment to replaced the door panel on my GMC Cayon 2018 and the servíce was fantastic! Fast, polite, and curious so over all Scheduled a services appointment to replaced the door panel on my GMC Cayon 2018 and the servíce was fantastic! Fast, polite, and curious so over all brilliant servíce! More

Service experience I informed the service writer I could not find my wheel lock to rotate my tires. He informed the technician who took the time to find the lock. After I informed the service writer I could not find my wheel lock to rotate my tires. He informed the technician who took the time to find the lock. After service the tech informed he had found the lock, rotated my tires and put the lock on my glove box. More

Great Sales Process- Don't care after that Well I was hoping to give this five stars but they went downhill on their post transaction interactions. My experience in the dealership was great. Well I was hoping to give this five stars but they went downhill on their post transaction interactions. My experience in the dealership was great. Sam D. was awesome. My salesperson Nelson was great too. I was very nervous and they were really great to work with. Not pushy or annoying at all. Jasmine in finance- fantastic! Very pleased with my experience and the truck i bought. Then I left the dealership (On NYE) and it went downhill from there. ON my way home, my friend was following me and told me my wheels were wobbling. The next day, someone flashed me to pull over and said my back wheels were about to come off...literally. So no car for me for two days (New years holiday). No car for work on the 2nd. I got it to my mechanic as soon as I could and he told me when they replaced the original wheels, the mechanic failed to take the spacers out- one of the 7 deadly sins in auto repair. Lucky i didn't lose my wheels and kill anyone while driving! The dealership called and paid my mechanic for the repair but no call to me or apology. I then sent an email to the GM to let him know about it- Jason Dowdy- he never responded . Just fwd to his used car manager- who did call and apologize but offered nothing for 2 1/2 days without a car and a bunch of hassle. Said he would call back...never did (Bernie I think). In the days of Chick-fil-A service- this dealership is far from "my pleasure." Really great when you're buying the car- don't expect much after you leave the lot. I wasn't asking for much, but considering they sold me a car with the wheels falling off- you could at least send an email and detail or something? Pretend you care. Again, sales process- great. Management/Post sale- they don't seem to care. IF it weren't for the post sales process, this is a place i'd want to come back to over and over again. More