Jim Ellis Buick GMC Mall of GA

Great experience Alan was a very professional and low pressure sales associate. It was his goal to help place us in the right deal for us. I would highly recommend Ala Alan was a very professional and low pressure sales associate. It was his goal to help place us in the right deal for us. I would highly recommend Alan to friends of mine in search of a new vehicle. More

Thoroughness and customer loyalty mean nothing After last two regular oil changes, I left the business and the 'low wiper fluid' warning light came on. I immediately returned to have them refill th After last two regular oil changes, I left the business and the 'low wiper fluid' warning light came on. I immediately returned to have them refill the windshield wiper solution which is a customary and routine part of a regular oil change. They seemed more interested in selling me small add-on service than focusing on doing a through job. My most disappointing and baffling experience was recently when the car was in for major and costly repair work...$3K of oil and radiator leaks. My appointment had to be booked a week out. Upon arriving I was told that no loaner cars were available at the time, but I could rent a car at their dealer rate from a business next door. Loaner cars were being held for those upcoming service appointments, even though I had made an appointment a week out. I am totally baffled how a dealership as large as this one simply doesn't have enough loaner vehicles to accommodate their loyal and high paying service repair customers. More

More Than AHappy customer PROFESSIONAL, OUTSTANDING, EXCELLENT, KNOWLEDGEABLE, CLEAN, GREAT CUSTOMER SERVICE SKILLS, GREAT ENERGY, POSITVE VIBES, GREAT DEMENOR, DIDN'T FEEL RUS PROFESSIONAL, OUTSTANDING, EXCELLENT, KNOWLEDGEABLE, CLEAN, GREAT CUSTOMER SERVICE SKILLS, GREAT ENERGY, POSITVE VIBES, GREAT DEMENOR, DIDN'T FEEL RUSHED OR PRESSURED, STELLA, ENGAGING, PROFICIENT, ZEST More

Warranty fixes and cosmetic repairs Great job and much improved from my last visit which is great to see. I love the GMC Jim Ellis at Buford Mall of Georgia. Again, thank you! Great job and much improved from my last visit which is great to see. I love the GMC Jim Ellis at Buford Mall of Georgia. Again, thank you! More

Excellent buying experience I was extremely impressed with the professionalism and product knowledge of Craig Ebel I also came in contact with several other staff members who we I was extremely impressed with the professionalism and product knowledge of Craig Ebel I also came in contact with several other staff members who were on the same level as Craig Ebel overall a very rewarding buying experience More

AMAZING Experience Best service we have ever had buying a car. Shopping for cars has always made me nervous and anxious. Steve was amazing and very helpful. He listen Best service we have ever had buying a car. Shopping for cars has always made me nervous and anxious. Steve was amazing and very helpful. He listened to our needs and exceeded them. We had our son that is in a wheelchair and Everyone was very friendly and made sure we were taken care of. Everything was explained to us clearly and all our questions were answered! Thank you so much Steve and everyone at Jim Ellis for making our car buying experience fun and easy! More

Pleasant experience Jessica Walter answered all my questions and got me and my Malibu in and out. I've always had excellent customer service from Jim Ellis - Mall of Geo Jessica Walter answered all my questions and got me and my Malibu in and out. I've always had excellent customer service from Jim Ellis - Mall of Georgia. More

Service Perform An outstanding job by the technician and David Blood is an outstanding Service Advisor he is an xxxxx to the dealership.Service was perform i Perform An outstanding job by the technician and David Blood is an outstanding Service Advisor he is an xxxxx to the dealership.Service was perform in a timely manner More

Fast and good service Great service. I was checked in and waited in the lobby. Car came out washed and ready. I declined other recommended service due to time. Great service. I was checked in and waited in the lobby. Car came out washed and ready. I declined other recommended service due to time. More

My review I think y'all could do better on compensation for referrals I know the Maxie price dealership does $250 if your refferal purchases a truck but Jim Ell I think y'all could do better on compensation for referrals I know the Maxie price dealership does $250 if your refferal purchases a truck but Jim Ellis only does 100$ .... Cash would be better than waiting on a check in the mail also More