Jim Ellis Buick GMC Mall of GA

Would give 5 stars had not driven two hrs to dealership for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service c for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service checking my car in. Told me my warranty expired yr ago. I boougjt the car in july 2020. Not 2019. Now car is a 19. We didn't buy it in 19. Was told day of purchase warranty starts the moment we signed papers. Car was new. Had 1200 miles on it. Sticker on dash. We drove 2 hrs to dealer after seeing Ellis add with good deal on the car. Someone made mistake of ordering 49 of same color and package acadia so, had to get them off the lot. We bought the last one. Sales told us someone was buying it but didn't work out. Credit? Or didn't like ot idk.. now day I took it in, service rep would not look at my contract. Just the screen. Called warranty company.. same stpry....expired. my Allstars interior leather warranty was still active. Oil change was covered. Weird.. I was very frustrated and angry enough to take car across the street to buy a Honda. And I am a gm employee..only person that would look at my papers and actually see no way anyone would speend 2000.00 for an extra yr after th 3 yr gm gives on every vehicle. A mistake was made. He was.nice. never said a mistake was made but, he looked and listened. Told me to call dealer manager. Two days later finally got in touch with him said he would look me up and see what happened. I told him I was mislead and or plain lied too about that warranty. He called me back told me to bring the car back. He and service manager both on the phone. Another 2 r trip different service rep greeted me. Met service manager. Both very nice. Warranted all information on things with car that had issues with. Had a dealer loaner car waiting for me and back home. Sorry about the long story here but I felt it needed to be told to understand my review. I was getting text and calls from service about status of car. Tech videos with tech telling me about the car. Just a few days car was ready. They had to remove trans and take apart to change trans filter. New torque convertor, new trans fluid, ac was fixed. New thermostat and housing and temp sensor as well as refrigerent. Compressor shuts off if temp sensor doesn't send proper informational to computer fans run high and only shuts off when engine is shut off.. Or if thermostat is stuck open.some kind of protection . There was an issue with rear ac part I did not know about. Very expensive. I had oil changed and brake libe flush. I paid for that. Dealership took care of everything else. Everything! Ac works great and shutter, drove so good back up that interstate. Felt like brand new again. My wife loves that car. I am glad I called the manager instead of going across the street to get a honda. Lol. I didn't see him at all. Hope he sees this review. Would have loved to tell him thank you. To the second service rep and service manager......thank yall very much. I have purchased many many new cars in my life from athens to Nashville tn. Always a service department issue right. Heard many people complain about having problems. Was frustrated but never had a dealership service department work so hard to do right by customer. Jim Ellis GMC Thank you very much. I will be back. Thomas M. A. More

Very professional and thorough. Explain service needed very well and give cost before service is performed. We trust them with our vehicles. Explain service needed very well and give cost before service is performed. We trust them with our vehicles. More

Jovan was very polite and cordial, he came up to help me when everyone else was ignoring me when everyone else was ignoring me More

Salesman Nick was Very responsive! Then the fnance guy Alexai (?) explained everything clearly. We did everything over text because we knew what we wanted and JE MOG had the right pric Then the fnance guy Alexai (?) explained everything clearly. We did everything over text because we knew what we wanted and JE MOG had the right price. The car and paperwork were ready when we got there. More

Convenient and quick repair. Did not hard sell additional work not needed immediately Will go back. Did not hard sell additional work not needed immediately Will go back. More

Did a good job in a timely manner all items were completed per my reguest, communication was good! completed per my reguest, communication was good! More

This is the best dealership. Always a great experience when I go there. I will also refer them to friends Always a great experience when I go there. I will also refer them to friends More

A Friendly, knowledgeable, and professional staff that was willing to negotiate to ensure the customer was satisfied. was willing to negotiate to ensure the customer was satisfied. More

Best experience I’ve ever had at any dealership. Even after delivery of my truck I had ordered a bed mat that was delivered to the dealership. I picked it up only to get home and opened the box to Even after delivery of my truck I had ordered a bed mat that was delivered to the dealership. I picked it up only to get home and opened the box to find they gave me the wrong item. I called and they confirmed it. Rather than me having to make another 2 hour round trip to get my mat, they sent one of their drivers to deliver it to me and pick up the wrong item. They have been great to work with. More

Fred is the best! He gave me space to walk around and look at all the cars. Once I decided on what I wanted he came and answered all my questions. He truly was the b He gave me space to walk around and look at all the cars. Once I decided on what I wanted he came and answered all my questions. He truly was the best and most honest sales man. More