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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,978 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,978 reviews

January 26, 2024

Service was awesome as usual. Great location, great employees. The service manager always make sure all customers are satisfied with the service done. More

by atldragon12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Floystrop
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Feb 02, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

January 26, 2024

Bad communication after they have your vehicle. And if you have a warranty issue this is definitely not the place for that. So sad that I have 8 GM vehicles and have drive 30 minutes away for good More

by JG
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

January 25, 2024

She's the best experience to date Melissa went over and beyond with in customer service and making sure everything was done before I picked up my car. She dealt with my insurance company and made sure item More

by KBOISSIERE
Recommend Dealer
Yes
Employees Worked With
Melissa Give her a raise!!!!
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Feb 02, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review!

January 25, 2024

Tom reviewed the service I came to get for my Yukon, gave an estimated time of completion and called/text when service was completed. More

by FREDWBRIT2012
Recommend Dealer
Yes
Employees Worked With
Tom Floystrop
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Feb 02, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

January 24, 2024

Very quick Website is frustrating to use. No history of svc & svc schedule is confusing. More

by jimmangusjr
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 02, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you; we appreciate your feedback!

January 24, 2024

Should not have taken 2 hours for an oil change and to change wiper blades. More

by lang36
Recommend Dealer
Yes
Employees Worked With
James Stecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
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Feb 02, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 23, 2024

They are very thorough and concise They take their time and make sure every thing is covered. More

by amberc65
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
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Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

January 21, 2024

The rep was great. Didn’t take long. Received a text when my car was finished. Couldn’t ask for better. More

by TONYCOCHRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Floys
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Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

January 21, 2024

This dealership was very friendly and welcoming. They allowed me to take my time in deciding what I wanted. More

by 22austinedwards
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

January 19, 2024

Excellent service , friendly knowledgeable and helpful very nice waiting room will use Jim Ellis in the future More

by daebanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mellisa in service
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Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia!

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