Jim Ellis Buick GMC Mall of GA - Service Center

Tom in their service department and the rest of the team here are absolutely awesome. here are absolutely awesome. More

Professional service provide by Brandon, the service technician and the dealership. Highly recommend the service department. technician and the dealership. Highly recommend the service department. More

Brandon was great and the service was very good, I’m a very happy customer very happy customer More

Fast, comfortable and easy. I loved the in-house comforts such as the waiting room and the media room I loved the in-house comforts such as the waiting room and the media room More

Everyone at Jim Ellis Mall of Georgia is over the top helpful and friendly. It’s a pleasure to trade with Jim Ellis Mall of Georgia. helpful and friendly. It’s a pleasure to trade with Jim Ellis Mall of Georgia. More

The prices on your website are very different from what you charging. 89 dollar oil change turns into 139 dollars. Shame. you charging. 89 dollar oil change turns into 139 dollars. Shame. More

Got me in and out quickly and managed to do a ECM recall I wasn’t aware of. I wasn’t aware of. More

I'm neither excited nor unhappy with the service. Came for an oil change and got it. I hate having to do a review on every encounter with a service provider. Came for an oil change and got it. I hate having to do a review on every encounter with a service provider. More

When I noticed that the 2020 Sierra AT4 I purchased from Jim Ellis in May 2023 had a leaking back window, I originally took it for repair to my closest GMC dealer in Kennesaw. After 2 service visits they st Jim Ellis in May 2023 had a leaking back window, I originally took it for repair to my closest GMC dealer in Kennesaw. After 2 service visits they still had not repaired the leak and then stated that any further repairs would not be covered under my CPO warranty even though I was still within the time and mileage coverage limits. I turned to my salesman at Jim Ellis (Richard Newton) for assistance and he immediately coordinated with James Stecker in Service to get me a service appointment. James was perfect in terms of getting me into the schedule, communicating what they discovered, and finally resolving the leaking window issue - and within my CPO warranty. He was even able to coordinate a loaner vehicle for me which was a big help considering the distance I am from the dealership. The Jim Ellis team will now be who I turn to for any future service concerns, and they'll also be the dealer I turn to when I'm ready to upgrade to a new truck. But for now, I'm going to continue enjoying this one. Thanks Richard Newton & James Stecker! More

Great dealership, easy to work with. Definitely recommended to anyone needing a new or used vehicle Definitely recommended to anyone needing a new or used vehicle More