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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,337 Reviews
Call Service Center (770) 872-6272

2,337 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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April 09, 2024

Needed warranty work done on my truck. The service team was very knowledgeable and helpful with my situation More

by ggpgroup
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
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Apr 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

April 09, 2024

Outstanding service I always have an awesome experience. Charles was great at keeping me informed about my truck. I look forward to going back. More

by Izzy B.
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Prayor
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Apr 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We sincerely value your business and look forward to your next visit!

April 09, 2024

I had a lower tire pressure warning on the interstate. I️ was alone with my daughter. Called Jim Ellis and got Melissa she got us right in on Saturday afternoon. She was kind and as quick ad she could be. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for your praise and kind comments about our team.

April 09, 2024

Good communication throughout the entire process. Work delivered as promised and very happy with the outcome More

by ADAM.TEAGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

April 09, 2024

It's always great and first class! Very professional and cordial. Always friendly and always feel welcomed. Great follow up to make sure we're satisfied. More

by John and Linda Rack
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
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Apr 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

April 09, 2024

Awesome from Ed, Fred and Sammy. Great folks take care of you from buying to service. More

by MARKPALLOTTA
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
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Apr 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

April 07, 2024

My family and I have been a Jim Ellis Mall of Georgia customer for years. More

by Elena M. Almeida
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Floystrop
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Apr 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, your wonderful feedback and rating mean a lot to us.

April 06, 2024

Service was quick and I was kept informed! He escorted me to my car to double check everything More

by JQUEENCJ1401
Recommend Dealer
Yes
Employees Worked With
James Stecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
Report | Print
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

April 06, 2024

From our sales associate, sales manager, and the financing specialist, everyone at Jim Ellis was amazing! More

by TRISH0917
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Wang
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Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

April 06, 2024

The oil change I was scheduled for at 1:30 pm had there until 4:00 pm so I really think that was to long More

by SHANEANT78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Prayor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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