Jim Ellis Buick GMC Mall of GA - Service Center

Other than the high price for an oil change, the service person was very nice and she was helpful. The waiting room was clean, comfortable and well stocked with drinks and snacks for clients. person was very nice and she was helpful. The waiting room was clean, comfortable and well stocked with drinks and snacks for clients. More

Great timely service. Appointment was kept as scheduled. Service to my vehicle was performed as anticipated. Customer service was well done. Appointment was kept as scheduled. Service to my vehicle was performed as anticipated. Customer service was well done. More

My vehicle was inspected and got some recommendations that will keep the vehicle in good condition. Excellent service. that will keep the vehicle in good condition. Excellent service. More

Too many hidden fees. Work was done in timely manner. Service dept. was very pleasant to deal with. Work was done in timely manner. Service dept. was very pleasant to deal with. More

They are very slow. Come tell you you have about 20 minutes left turns out to be 45 minutes 😔 Come tell you you have about 20 minutes left turns out to be 45 minutes 😔 More

Ed Barnes did a great job taking care of my father’s 2008 Buick Lucerne and helped us navigate repairs with the insurance company. Buick Lucerne and helped us navigate repairs with the insurance company. More

Clean-Friendly-Professional-Knowledgeable and Welcoming! The service dept. made me feel very comfortable as a first time customer The service dept. made me feel very comfortable as a first time customer More

Having purchased the vehicle there a few years ago, I brought it in for service, teeming then the part that needed to be replaced in advice if my regular mechanic. I asked for one diagnostic to be done brought it in for service, teeming then the part that needed to be replaced in advice if my regular mechanic. I asked for one diagnostic to be done to advice about ac engine hesitation. Quote $700. The extra service needed was spark plug replacement. I opted to have that done for $300 less at the regular mechanic. This dealership not only didn't roll in the diagnostic fee in store if being paid to do paid service for my initiative train for the visit, they committed theft abs ac abusive practice by charging a second diagnostic which was not needed as the part replacement requested initially could be verified visually. Also, a $75 fee not in the quote was charged. $700 turned into $1000. After speaking with several other people I realized this is happening at multiple area GM dealership service departments. The service writer was very professional, but said he service manager makes the policy and would not adjust the unethical fees. I don't have any issues like this with the local Subaru dealership for the Subaru I own. More

The service was fast and perfect thanks I will recommend everyone to this dealer for your service thanks again everyone to this dealer for your service thanks again More

It’s was a pleasure to dropped my Truck off to a great dealership very nice and friendly people dealership very nice and friendly people More