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Jim Hudson Lexus

Columbia, SC

Overview
Employees
Reviews
Vehicles
4.9
3,915 Reviews
Welcome to Jim Hudson Lexus, Columbia. Ranked #1 in Customer Satisfaction for the Nation in 2024. We are a premier Lexus dealer proudly located in Columbia with a great inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Lexus vehicles as well as the newest selection Lexus available. At Jim Hudson Lexus, Columbia you can find a passion for excellence in customer care along with high quality automobiles. Whether you visit our dealership for auto repair or maintenance, Lexus parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations.
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328 Killian Rd

Columbia, SC

29203

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Showing 3,915 reviews

November 19, 2024

Excellent customer service through the end of the final transaction! Highly recommend the salesman, Terry Capers. He’s works hard for his customers. More

by keciacummings
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Capers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Jim Hudson Lexus responded

Thank you for your fantastic review! We're thrilled to hear about your great experience at Jim Hudson Lexus and that Terry made such a positive impression. He truly goes above and beyond for his customers, and we’re glad he provided the excellent service you deserve. Enjoy your new vehicle, and we look forward to seeing you again!

November 18, 2024

We always know we’re in good hands at JH Lexus— no matter who we buy from. Thank you for taking care of us, Kyle! More

by deridderali
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Jim Hudson Lexus responded

Thank you for your loyalty and kind words! We're thrilled to hear Kyle and our team continue to take great care of you. We look forward to serving you again!

November 16, 2024

My experience with the entire dealership is outstanding and an above reproach compared to any others.Every aspect of my concerts was addressed with dignity and respect . I am thankful and grateful for the More

by carolyn.d.watson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Capers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy who assist with how to operate suv
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Nov 18, 2024 -

Jim Hudson Lexus responded

Thank you for your kind words, Carolyn! We’re thrilled to hear that Terry and our team provided you with such an outstanding experience. Your satisfaction and trust mean the world to us, and we’re honored to have had the opportunity to assist you. We look forward to serving you again at Jim Hudson Lexus!

November 14, 2024

Melvin provided exceptional customer service and extended a loaner vehicle when apparent backlog and delay of my vehicle maintenance and service More

by tonyaperry100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Jim Hudson Lexus responded

Thank you, Tonya! We’re glad Melvin could provide you with exceptional service and help make the maintenance process more convenient with a loaner vehicle. We appreciate you choosing Jim Hudson Lexus of Columbia and look forward to assisting you again!

November 14, 2024

The professionalism of my service agent Erik Due has always been excellent and timely. He is very detailed and ensures i understand my recommended services and my options. The waiting area and accomadat More

by tessiesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Jim Hudson Lexus responded

Wow! Thank you so much, Tessie! We appreciate hearing from you and we are grateful that you find Erik's service to be top-notch. We also love your note regarding our waiting area and car service. We are glad to be able to offer quality accommodations for our guests! Thank you again for taking the time to leave such a lovely review, and please let us know if there is anything else we can do for you!

November 14, 2024

Dealership was clean and neat. Waiting room was nice and comfortable. Deanna Parnell kept me informed of the status of the RX. Good service. More

by mkspires55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Parnell *****
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Nov 14, 2024 -

Jim Hudson Lexus responded

Thank you for sharing your experience with us at Jim Hudson Lexus of Columbia! We're glad to hear that Deanna and our team provided good service in a clean and comfortable environment. We appreciate your feedback!

November 14, 2024

My experience was not what I expected. I had an appointment and was told that my vehicle would be ready in 2 hours, however 4 hours later I was still waiting with no explanation. Hopefully More

by Fabulous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Capers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Jim Hudson Lexus responded

I'm sorry to hear about the delay during your visit. We strive for timely service and it's disappointing that we fell short this time. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500

November 14, 2024

My vehicle was serviced at Jim Hudson Lexus. and It was done very well by a team of professionals from the moment I drove in until the oil change was finished. I will continue to be a loyal cust More

by Kat L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Younts
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Nov 14, 2024 -

Jim Hudson Lexus responded

Kat, we're so pleased that our team at Jim Hudson Lexus of Columbia provided you with excellent service. Thank you for your loyalty and support!

November 14, 2024

Melvin is the Best ! !! Always takes care of you!!! Always listen to your needs!!!Thanks More

by ronjenmil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Jim Hudson Lexus responded

Thank you for leaving Jim Hudson Lexus of Columbia a five-star review! We are delighted that you had such a positive experience with Melvin. See you next time!

Nov 14, 2024 -

Jim Hudson Lexus responded

Thank you for leaving Jim Hudson Lexus of Columbia a five-star review! We are delighted that you had such a positive experience with Melvin. See you next time!

November 12, 2024

Jared effectively ensured that I was fully informed of all the events that would transpire during my service. His attention to detail facilitated a seamless process. More

by cjkeels82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Goodman
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Nov 12, 2024 -

Jim Hudson Lexus responded

We're delighted to hear that Jared's attention to detail made your service experience seamless at Jim Hudson Lexus of Columbia. Thank you for sharing this positive feedback!

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