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Joe Machens Capital City Ford

Jefferson City, MO

Overview
Employees
Reviews
Vehicles
4.8
7,904 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,904 reviews

January 30, 2026

Dropped my car off day before early appointment. He never did call me or respond to my texts. Ended up not getting my car back until after weekend. More

by dleb46
Recommend Dealer
No
Employees Worked With
Bryan
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January 29, 2026

Took the time to evaluate and listened to concerns. Got work done when they said. No surprises. ?? More

by ggasper
Recommend Dealer
Yes
Employees Worked With
Wyatt?
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Jan 30, 2026 -

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 29, 2026

Doug is our go to guy for all our car buying needs! !! Thaddeus did a great job and so did Shane!!! Fast ,easy, professional couldnt ask for better gentlemen and great workers!!! More

by Roger and Samantha,and Alek
Recommend Dealer
Yes
Employees Worked With
Doug Keeler and Thaddeus!!!
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Jan 29, 2026 -

Joe Machens Capital City Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Machens Capital City Ford.

January 29, 2026

Got there early and they were able to complete the service in 30 minutes. Thanks More

by BSWILLIS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Vander Griend
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2026 -

Joe Machens Capital City Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Machens Capital City Ford.

January 29, 2026

The people there were polite, informative, and very professional The waiting area was comfortable, as we waited, the other employees that passed by were quite friendly and accommodating More

by Frythevinylguy
Recommend Dealer
Yes
Employees Worked With
Michael
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Jan 29, 2026 -

Joe Machens Capital City Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Machens Capital City Ford.

January 28, 2026

Great timing, knowledgeable and very nice Just overall a great experience and didn't take long More

by rainamartin82
Recommend Dealer
Yes
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Jan 28, 2026 -

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 28, 2026

Salesman very helpful, made my purchase happen. His boss on 01/19/26, needs to be retrained and learn that customers can hear what he is saying...he almost lost my business. More

by ed_stephens1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2026 -

Joe Machens Capital City Ford responded

Ed, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 28, 2026

Thanks for assisting with my Insurance Claim. The service was great and very prompt. Ok More

by Ryan Davis
Recommend Dealer
Yes
Employees Worked With
Mike Bateman
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Jan 29, 2026 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 28, 2026

Great staff, great service really go out of their way to accommodate customers. Fair honest pricing. More

by acornridge141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 28, 2026 -

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 28, 2026

Adam was very attentive to my needs and concerns. Great communication, very accessible and happy to help. More

by JeffersonCity-rolla
Recommend Dealer
Yes
Employees Worked With
Adam
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Jan 29, 2026 -

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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