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Joe Machens Capital City Ford
Jefferson City, MO
8,012 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 8,012 reviews
February 21, 2026
Very attentive to needs and concerns reqarding replacement parts. We are following up with Ford Motor Company regarding: TSB 19-2365. This should have been a recall, but that was no error on your replacement parts. We are following up with Ford Motor Company regarding: TSB 19-2365. This should have been a recall, but that was no error on your staff's part. They were only doing their job. More
by Riddledmz
Verified CustomerEmployees Worked With
Service manager and Eric, I believe.
February 20, 2026
The service on my car was very well done and customer service was good too service was good too More
by GRACEVOWENS
February 20, 2026
We had a much better experience this visit for service than we have in the past. Great improvement! than we have in the past. Great improvement! More
by LOOPERS2B
February 20, 2026
Always excellent service! We always go to Joe Machens Capital City Ford. Judy is awesome and always provides excellent service. We always go to Joe Machens Capital City Ford. Judy is awesome and always provides excellent service. More
by kevcourtd
February 20, 2026
I called late in the day for maintenance, and they promptly got me in same day. Very professional. I would highly recommend to others. promptly got me in same day. Very professional. I would highly recommend to others. More
by tramainecarr2010
Employees Worked With
February 20, 2026
Customer service was friendly & polite. Good in person communication. Online is more difficult to navigate. One of the service items was not thoroughly checked before returning the car to m Good in person communication. Online is more difficult to navigate. One of the service items was not thoroughly checked before returning the car to me and I had to go back.. More
by robin.grumm
Employees Worked With
February 20, 2026
Maintenance took all day, still have not received a receipt for what maintenance was performed. On line tracking did not work. However truck seems to be doing well. receipt for what maintenance was performed. On line tracking did not work. However truck seems to be doing well. More
by jplueck.57
February 20, 2026
Very professional. Mike was great and not pushy at all. Was able to work with me a bit on the price. No hidden fees or gotchas. Mike was great and not pushy at all. Was able to work with me a bit on the price. No hidden fees or gotchas. More
by danabob2
February 20, 2026
Eric went above and beyond. Every interaction with him was professional, clear, and appreciated. Would recommend him to anyone. Every interaction with him was professional, clear, and appreciated. Would recommend him to anyone. More
by d_ann5
