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Joe Machens Capital City Ford

Jefferson City, MO

Overview
Employees
Reviews
Vehicles
4.7
8,171 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 8,171 reviews

March 13, 2026

I was very pleased with how quick my vehicle was done! I really like the new form of communication regarding my service throughout the day! I dropped my car off in the morning and was able to pick it up d More

by Madison Mathis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2026 -

Joe Machens Capital City Ford responded

Thank you for letting us know how smoothly your Ford Expedition Max service went. We’re glad the daily updates kept you informed and that you could pick up your vehicle by lunch. Ryen appreciates your kind words.

March 13, 2026

I think the waiting room was excellent. Thank you for the free soda. Mike was very helpful and very courteous. The only problem I have with you all is your labor charges. My God they are hi More

by WWSCHNACK
Recommend Dealer
Yes
Employees Worked With
Mike Nowicki
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Mar 13, 2026 -

Joe Machens Capital City Ford responded

We’re happy the waiting area and complimentary soda contributed to a pleasant visit and that our team treated you courteously. We understand your concerns about labor rates and will share your feedback with our service leadership. Thank you for trusting us with your Ford Fusion.

March 13, 2026

Joe Machens Capital City Ford gave me a great price on my trade-in (which they sold me 3 years ago) so that my monthly payment on its replacement could fit into my meager budget. Many thanks to Mike Gross in More

by donovanl1949
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2026 -

Joe Machens Capital City Ford responded

We’re delighted Michael and Shane could secure a solid trade-in value and set up an affordable plan for your used Jeep Cherokee. Thank you for choosing us again. We look forward to supporting your needs moving forward.

March 13, 2026

They were very nice, but it took a little bit longer than I thought. But everyone was very nice!!! More

by craigredmon
Recommend Dealer
Yes
Employees Worked With
Shane Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Jackson
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Mar 13, 2026 -

Joe Machens Capital City Ford responded

Thank you for your feedback. We apologize for the longer wait and are pleased our team made you feel welcome.

March 13, 2026

Came in for a diagnostic on a transmission shutter. After having the car for three days and having my transmission and torque converter out they said my tires were the issue. My car still hard shifts. More

by Fisheralan325
Recommend Dealer
No
Employees Worked With
Bryan Wyatt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Wyatt
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Mar 19, 2026 -

Joe Machens Capital City Ford responded

We're sorry to hear about your experience, Alan, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. GSM - Harold Love hlove@machens.com

Mar 19, 2026 -

Joe Machens Capital City Ford responded

We're sorry to hear about your experience, Alan, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. GSM - Harold Love hlove@machens.com

March 12, 2026

Professional and personal Thomas was a great sell's man who put me on a great F150, I'm extremely pleased More

by reyes.reyna.mil
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryen Hatfield
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Mar 13, 2026 -

Joe Machens Capital City Ford responded

Thank you for the five-star review. We’re thrilled our team provided a professional and personalized experience and that you’re enjoying your Ford F-150. We look forward to assisting you again in the future.

March 12, 2026

My salesman Thaddeus Kimbell was nothing but fantastic as always. The cleanliness inside of the vehicle was not the best could've been done better and after it's thorough inspection and getting home realized More

by derekreidaustin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thaddues Kimbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Keeler
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Mar 16, 2026 -

Joe Machens Capital City Ford responded

Hello Derek: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 12, 2026

The quality of the Maintenance was good. But the service desk was slow and not very knowledgeable. The cashier was great. More

by VERSLUES20
Recommend Dealer
No
Employees Worked With
Michael
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Mar 19, 2026 -

Joe Machens Capital City Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. GSM - Harold Love hlove@machens.com

Mar 19, 2026 -

Joe Machens Capital City Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. GSM - Harold Love hlove@machens.com

March 12, 2026

They found me the car that I wanted and that car was very hard to find . I am very pleased with her service More

by pd.mueller79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2026 -

Joe Machens Capital City Ford responded

Thank you for sharing your experience with your new Ford Mustang. We’re glad we could locate such a hard-to-find model for you. Your satisfaction means a lot to our team.

March 11, 2026

Okay, app didn't work to track progress and then when information sent about services I had some questions and took a long time for someone to show up! More

by pkelley33
Recommend Dealer
Yes
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Mar 12, 2026 -

Joe Machens Capital City Ford responded

Thank you for your business and this review. If there is anything we can assist you with in the future, please let us know.

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