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Joe Machens Capital City Ford

Jefferson City, MO

Overview
Employees
Reviews
Vehicles
4.8
7,517 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,517 reviews

April 13, 2022

Zach and his manger Ben were incredibly accommodating and patient with us. They addressed every concern we had and made sure we were comfortable with deal with pushing us either direction. Very grateful for More

by CassyS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben McGrail, Zach Kucsik
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Apr 14, 2022 -

Joe Machens Capital City Ford responded

Hi Cassy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers!

April 13, 2022

Quick process. Filled out most of our paperwork online and we’re in and out in about two hours. More

by PB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Kucsik
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Apr 14, 2022 -

Joe Machens Capital City Ford responded

Thank you so much for taking the time to leave us a 5-star review!

April 12, 2022

Very friendly, fast service! Salesman and finance department very easy to work with! Great job! More

by monica50_2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Wilson, Billy Underwood, Austin Radmacher
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Apr 13, 2022 -

Joe Machens Capital City Ford responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!

April 12, 2022

Happy a great experience at the deellership. And I want to thank on Jalen for all he did to help with us with the car we purchased. More

by sawarren24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Wilson, Jalen Sands
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Apr 13, 2022 -

Joe Machens Capital City Ford responded

We're happy to see that you had a 5-Star experience at Joe Machens Capital City Ford. Thanks for sharing!

April 12, 2022

I had a wonderful experience! Devon Henry was 100% on top of everything and made every step of the process stress free. He truly went above and beyond! More

by tarawrtheterror
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Henry, Billy Underwood
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Apr 13, 2022 -

Joe Machens Capital City Ford responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Joe Machens!

April 12, 2022

Amazing help the Braden really helped me find just what i was wanting. Very fair prices will definitely be doing business with them again! More

by kyle.flattem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braden Mitchem
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Apr 13, 2022 -

Joe Machens Capital City Ford responded

Thank you so much for this review. We really appreciate you being a customer!

April 12, 2022

Took to long to get new car due to recall was no perks included for the wait More

by VPBSR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Byers, Jamie Wilson, Brian Lorts
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Apr 13, 2022 -

Joe Machens Capital City Ford responded

I'm sorry to hear that we didn't meet what you were expecting, and would love an opportunity to make things right! I'll be sure to pass on your feedback about the wait times and lack of perks to our management team so they can see if there are any improvements we could make. We're committed to making every interaction a positive one, and I hope this is just a misunderstanding. If not, please let me know how I can help!

April 09, 2022

Jalen was amazing to work with. Thank you so much love my new ride. Telling Jalen all my must have and he nailed it Thank you again More

by Willen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen Sands
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Apr 09, 2022 -

Willen responded

Thank you

Apr 11, 2022 -

Joe Machens Capital City Ford responded

Willen, we're happy to see that you had a 5-Star experience at Joe Machens. Thanks for sharing!

April 08, 2022

The best part of working with Joe Machens was our sales associate, Zach Kucsik. He was a great communicator and did a great job going over all of the amenities of our 2021 Ford Bronco. My husband and I a More

by sskelletts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Herx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Kucsik
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Apr 11, 2022 -

Joe Machens Capital City Ford responded

Thank you for your review. The entire team in Joe Machens really appreciates it!

April 08, 2022

Josh made our experience of buying our new bronco the best and stress free! He worked with us on our budget and made sure we left happy. More

by Randa Hibdon
Recommend Dealer
Yes
Employees Worked With
Josh Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2022 -

Joe Machens Capital City Ford responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

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