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Joe Machens Capital City Ford

Jefferson City, MO

Overview
Employees
Reviews
Vehicles
4.8
7,904 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,904 reviews

January 25, 2026

Ajay did a great job. From showing us several different vehicles to going over all the features on the one we settled on. More

by Grooseloren
Recommend Dealer
Yes
Employees Worked With
Shane Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Woodruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2026 -

Joe Machens Capital City Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Joe Machens Capital City Ford!

January 25, 2026

Excellent in all respects except for booking service online. Online booking would not let me select a date or time for service. More

by ShortFuse
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
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Jan 25, 2026 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 25, 2026

Awesome experience with Joe Machens Capital City Ford in Jefferson City, Missouri. This past week, we had an awesome experience with Joe Machens Capital City Ford in Jefferson City, Missouri. More

by Angellbryan61
Recommend Dealer
Yes
Employees Worked With
Brad
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Jan 26, 2026 -

Joe Machens Capital City Ford responded

Thank you for choosing Joe Machens Capital City Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 25, 2026

I never received a follow up phone call in a timely manner. Knowledge of the process was subpar. My service advisor was not knowledgeable whatsoever. More

by OTTENS333
Recommend Dealer
No
Employees Worked With
Mike
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Jan 28, 2026 -

Joe Machens Capital City Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. GSM - Harold Love hlove@machens.com

January 24, 2026

Everything was fine. The weight was a little longer than I expected, but I know they are a busy place. More

by renkenjane
Recommend Dealer
Yes
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Jan 25, 2026 -

Joe Machens Capital City Ford responded

Thank you, Jane! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Machens Capital City Ford.

January 24, 2026

Very friendly Very courteous Very professional Very knowledgeable I appreciate the fine service provided Including the shuttle service The Driver was Extremely Excellent ???????? ?? More

by admin65
Recommend Dealer
Yes
Employees Worked With
5
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Jan 24, 2026 -

Joe Machens Capital City Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!

January 24, 2026

Keith was wonderful to work with! We really appreciate doing business with him and the team. More

by mforck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2026 -

Joe Machens Capital City Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Machens Capital City Ford.

January 24, 2026

Great service, discussion on any unordered service before proceeding. Pricing information discussion beforehand in order to make informed decisions. Friendly staff. More

by daybrk1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hatfield, Carla P., Crystal Sisk
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Jan 24, 2026 -

Joe Machens Capital City Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 24, 2026

Everyone was welling to work with us. Joe Herx was great with the sale of our vehicle. We had to go back a few days later and have the batteries changed in the key fobs A gentleman took t More

by johnschaefersr
Recommend Dealer
Yes
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Jan 25, 2026 -

Joe Machens Capital City Ford responded

Thanks for sharing your thoughts about your experience with Joe Machens Capital City Ford. We appreciate your business and hope to see you again soon!

January 23, 2026

Mike and Josh were both great to work with, and great guys in general. Made the process super easy and were very accommodating. Buying a vehicle is rarely an enjoyable process, but they explained everyth More

by Daniel.lemoins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Woodruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2026 -

Joe Machens Capital City Ford responded

Thanks for sharing your thoughts about your experience with Joe Machens Capital City Ford. We appreciate your business and hope to see you again soon!

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