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Joe Machens Capital City Ford

Jefferson City, MO

Overview
Employees
Reviews
Vehicles
4.8
8,095 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 8,095 reviews

March 11, 2026

All employees where helpful and did a good job answering all of my questions thanks More

by kdenny910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Joe Machens Capital City Ford responded

Thank you for your kind feedback. We’re glad our team could address all your questions during your new Ford purchase. Enjoy the road ahead, and let us know if we can help in the future.

March 10, 2026

Scheduling was easy, Ryan was professional, and work was completed on time Now you're being a pain !!! More

by deekt
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryen Hatfield
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Mar 12, 2026 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 10, 2026

Clean and friendly staff. ...I would say bring back the comfy chairs....The ones where the TV is located is very uncomfortable More

by LADYCOP589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Herx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryen Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Joe Machens Capital City Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 10, 2026

It's easy to make an appointment. It's convenient to approve our deny services via text. Everyone is friendly. More

by CLAYJHERRON
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryen Hatfield
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Mar 10, 2026 -

Joe Machens Capital City Ford responded

Thank you for highlighting how simple it was to book an appointment and approve services by text. Ryen and our team are pleased to hear you found everyone friendly and the process convenient. We look forward to serving your Ford again.

March 10, 2026

I was very pleased with the work done. Would come back for work in the future More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2026 -

Joe Machens Capital City Ford responded

Thank you for the kind review. We’re glad the service on your Ford Escape met your needs. We look forward to assisting you again in the future.

March 10, 2026

generally good, however, I feel like I was sand bagged with the environmental fee. ? More

by stevemo47
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryen Hatfield
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Mar 10, 2026 -

Joe Machens Capital City Ford responded

Steve, thanks for sharing your experience with Joe Machens Capital City Ford. If you would like to discuss this further, please let us know the best way to reach you. We appreciate your business and hope to see you again soon!

March 09, 2026

Good Simple only take time to get a quote Could be more fast to get a price for the car and financing More

by orbach45
Recommend Dealer
Yes
Employees Worked With
Josh
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Mar 10, 2026 -

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Thank you again for your feedback and for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

March 08, 2026

Michael was courteous, professional and seemed knowledgeable. My vehicle was finished in a timely manner. More

by JNCBUCKNER
Recommend Dealer
Yes
Employees Worked With
Michael Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bateman
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Mar 08, 2026 -

Joe Machens Capital City Ford responded

We’re glad Michael’s expertise and courtesy made your visit go smoothly. It’s great to hear your Lincoln MKX was completed promptly. Please feel free to reach out if we can assist again.

March 07, 2026

Excellent service. I feel confident that they care about the quality of their work. Good free coffee while you wait. More

by tramainecarr2010
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryen Hatfield
Report | Print
Mar 08, 2026 -

Joe Machens Capital City Ford responded

We’re delighted you had a positive service experience on your Ford Bronco Sport. Ryen and our team take pride in delivering quality work and appreciate that you noticed. We’re also glad you enjoyed the complimentary coffee while you waited.

March 07, 2026

Absolutely amazing guy to work with. Wouldn't go to anyone else there. Absolutely amazing guy to work with. Wouldn't go to anyone else there. He was honest, quick, and fun to work with. More

by MALCOLMHUTSON21
Recommend Dealer
Yes
Employees Worked With
Michael Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Gross
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Mar 07, 2026 -

Joe Machens Capital City Ford responded

It’s great to hear Michael made your purchase of the used Chevrolet Silverado 1500 honest, efficient, and enjoyable. Thank you for choosing our team, and enjoy every mile in your Silverado.

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