Joe Rizza Ford Lincoln

If anyone is considering visiting Joe Rizza Ford in Orland Park, I strongly recommend that you STOP, turn around, and RUN in the opposite direction. I’m so fed up with them that my parents have cont Orland Park, I strongly recommend that you STOP, turn around, and RUN in the opposite direction. I’m so fed up with them that my parents have contacted their attorney. If anything else happens to my car, we might have grounds for a lawsuit. I purchased a 2011 Infiniti FX35 on 4/8/2022. The following day, it broke down. Four days later, the dealership called a tow truck. After the time the tow truck driver picked it up, it did not arrive at the dealership for over 24 hours. I called the dealership and demanded answers. To this day, they have told me nothing. I sent a very clear email to Bill Kassanitz. In my email, I asked three simple questions: Why did it take the tow truck driver 24 hours to return my car to the dealership? How long will the repair take? Please relay the information to the mechanic that I want documentation of everything you replaced on my car as well as to run a full diagnostic report. In our phone call, he did answer the second question. He said the repair would take a few days at most. After our phone call, I waited for two weeks. What happened to my Infiniti was that it ran out of gas and the fuel gauge was broken. When I ran out of gas, the needle registered over a half-tank of gas. I assume they sold it to me with about a quarter-tank. I got my car back today, and there was less than a quarter tank of gas in the tank. When I asked Bill to fill it, he told me he could only give me $25 worth of gas. I asked for $40. I also told him I would be posting the facts on dealership review websites. He basically blew up on me. He refused to give me any money for gas and told me to “get out now.” He told me the same, typical, car salesman xx about “after everything I’ve done for you, you’re gonna blast me online?” He did nothing for me. Dealerships are required by law to fix your vehicle if it breaks down within 15 days. The most you can pay is $100. In closing, my experience was completely unsatisfactory and will possibly require litigation. I recommend you go anywhere else. You could probably find a car in better condition in Eastern Ukraine. More

Try to avoid there service they are Scammers Scott at the service department said $59 for oil change and tire rotation, Than he charge me almost $144 including $31 for oil Disposal he is a liar trying t the service department said $59 for oil change and tire rotation, Than he charge me almost $144 including $31 for oil Disposal he is a liar trying to cheats custmors money when I catch him he said stop by I will give you $50 back I told him no the difference is more he said take it or leave it with Attitude , Unfortunately I have to take my business somewhere else and I will never use this dealer again I also send a message to the dealer management nobody answered and I’m willing to complain with Ford Lincoln also Better Business Bureau also I will call the city of Orlandpark. Because I want everybody knows about this and everybody be careful when you deal with them they will steal your money. More

I had an issue with my 4WD not engaging on my 2019 F-250 Super Duty. I reached out to Scott Sciaky and he scheduled an appointment within a few days. This was in January and I use my F-250 Super Duty for Super Duty. I reached out to Scott Sciaky and he scheduled an appointment within a few days. This was in January and I use my F-250 Super Duty for some plowing so I was concerned about getting my truck back. No worries, as the day after I dropped my truck off I received a phone call that my truck was finished and repaired under warranty. I appreciate Scott Sciaky and Mark Stephens taking care of me and my vehicle in a professional and timely manner. Scott is always courteous and attentive. And, a thanks to Joe Rizza Ford for their great customer service and clean facilities. More

I came to the dealership looking for a used vehicle. I was very pleased at the customer service throughout my purchase experience. There was no pressure to purchase a vehicle and they were very honest wit was very pleased at the customer service throughout my purchase experience. There was no pressure to purchase a vehicle and they were very honest with the pricing. I had gone to other dealers and their online price was different than the price when I got to the dealership. They marked up the price (price gouging) due to inventory. They also kept there word when I found a few issues with the vehicle. They corrected the issues and gave me a loaner. Nothing but professionalism at Joe Rizza Ford. I would like to thank my salesman Luke Clarizio for all his help and Gary Precin for his support. I would highly recommend this dealership and go back for another vehicle purchase. More