Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Joe Rizza Ford Lincoln
Orland Park, IL
2,885 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,885 reviews
June 25, 2020
I have brought my truck to Rizza Ford since 2013. David Claster and his service team are professionals and knowledgeable. And also very courteous. I would recommend Rizza Ford to anyone. Claster and his service team are professionals and knowledgeable. And also very courteous. I would recommend Rizza Ford to anyone. More
by denlen121
Verified Customer
June 25, 2020
We had an amazing experience with the Sales Staff. Raul and Sarah made sure we were taken care of with respect and kindness. Stop In and Sarah made sure we were taken care of with respect and kindness. Stop In More
by lauristevenson
June 25, 2020
Absolutely terrible and will never step foot in there again. Service department is a nightmare. They tried every which way to make me responsible for paying for a defect that was covered under warranty. again. Service department is a nightmare. They tried every which way to make me responsible for paying for a defect that was covered under warranty. More
by TSIP713
Employees Worked With
Tom Mackey
June 24, 2020
Overall decent. I know it’s Covid season so staff issues everywhere, but, customer service was slow to assist but dropping off and picking up. Not a good experience but again I’m blaming it on Covid everywhere, but, customer service was slow to assist but dropping off and picking up. Not a good experience but again I’m blaming it on Covid More
by Haroldsten
Employees Worked With
Not sure of the service persons name.
June 24, 2020
Absolutely love my salesman! He was helpful and kind! We are older people and felt we were in good hands. Thank you for helping us are older people and felt we were in good hands. Thank you for helping us More
by Aida.olavarria
Employees Worked With
June 24, 2020
Very friendly They were very professional and knew exactly what I wanted! As soon as thI walked in the door they asked me how they could help me! They were very professional and knew exactly what I wanted! As soon as thI walked in the door they asked me how they could help me! More
by susie6
June 24, 2020
Friendly 06/24/2020 Dear Mr. Rizza Very Professional, friendly and helpful. I was a little skeptical as I live in Indiana. I wanted a specific car and Mr Lil 06/24/2020 Dear Mr. Rizza Very Professional, friendly and helpful. I was a little skeptical as I live in Indiana. I wanted a specific car and Mr Lillie found it in the state of Michigan.I am a member of Costco and the purchase went very smoothly.I hope to receive my paper work for the new car soon and as efficiently. Rudy Nichols More
by RUDYNICHOLS915
June 23, 2020
Alex was very helpful with helping me make my purchase on a 2015 Ford Taurus. I’ll recommend family and friends to find their next vehicle from Joe Rizza. a 2015 Ford Taurus. I’ll recommend family and friends to find their next vehicle from Joe Rizza. More
by drewmg
Employees Worked With
Alexis Salas
June 22, 2020
On June 17 at around 5:50pm I came in with intention to trade my 2017 Jaguar XE for a 2018 GMC Acadia. Alexis was my sales person. He greeted me as soon as I pulled in and was very knowledgeable about the trade my 2017 Jaguar XE for a 2018 GMC Acadia. Alexis was my sales person. He greeted me as soon as I pulled in and was very knowledgeable about the vehicle I was interested in. He brought the car around so I could test drive it and advised to ignore the sensor light that was on as they were planning to have that replaced. I immediately noticed a very distinct crack/paint damage on right passenger side mirror and showed my sister who was with me. I asked if that could be repaired. Alexis was unsure but said he would ask. I drove the truck and noticed that it felt like I had to press the break all the way to the floor to stop. I asked if the brakes could be looked at and Alexis said he would have the tech check the brakes. Fast forward to us coming to an agreement on the deal. I was assured the sensor woould be replaced and then the agreement was the mirror repaired, the brakes checked and there were some very minor chips that could be fixed with touch up paint. It was after 9:30p by the time paperwork was signed and I left the dealership so the brakes couldnt be checked. Alexis told me to call him the next day to schedule getting the sensor and mirror fixed. I called the next day and was told Alexis was off. I reached out again Friday by text and he said he would be in at 3pm and would get back to me as he was waiting to hear back from Service manager. I checked back in later that day by text and was told either Wed of Fri of next week. This morning June 22 I text to find out about date so I can request time off from work and Alexis called and asked if I could bring it in today by 3pm. I told him I could due to work so he asked if tomorrow was ok. I said I could and asked about the mirror and saying I didnt want that to be just a touch up paint repair due to the crack. Alexis said I didnt tell him anything about that he just thought it was a paint job. I said even if it is a paint job it needs to be buffed out and not just painted over but it seems that painting over a crack would only be problematic later and the mirror might need to be replaced. Alexis said he didnt know if they would repair the entire mirror. The mirror being fixed was the contigent of me buying the vehicle and now it appearsthat they are only teying to offer a temporary fix. I would not have purchased the vehicle had I not been assured that it would be taken care of. I knew the car was as is as dar as warranty which is why I purchased extended but the minor cosmetic damages that I requested be fixed prior to signing were promised to me and I expect that promise to be fulfililled. I will be filing a complaint with Better Business Bureau and Corporate. Also on June 18 (the day after I purchased the vehicle) I got a text from Miles asking if I was still interested in purchasing 2018 Acadia. Knowing I just bought it I replied and asked was it still available? I was told it was and even asked if I would like to schedule a time to come see it. While this isnt nevessarily problematic to me because I knew the vehicle wasnt there because I bought it-if this was another customer their time would have been wasted because Miles lied and said the vehicle was still there. So far I can say I am not pleased with service at Joe Rizzo. More
by HuhLaynuh Walker
Employees Worked With
Miles Misek, Alexis Salas
