Joseph Toyota of Cincinnati

The online dealer credit app had a third party disclosure form that was NOT bank related. it gave the dealership permission to spy and sell my private info to anyone for all time. No opt out box. I didn't s form that was NOT bank related. it gave the dealership permission to spy and sell my private info to anyone for all time. No opt out box. I didn't sign it. Got the TFS loan anyway. Drove 35 minutes to dealer and was told the new car (misrepresented) was a dealer trade driven in with hundreds of miles on it. They demanded I sign the disclosure form again to profit off of my private info. They let me walk out. sales person did not know the difference between a banking disclosure and a general disclosure. More

Thank you so much they’re so nice. I’m really appreciate it. Thank you. I’m really appreciate it. Thank you. More

Very pleased with dealership personnel finding the vehicle we desired, and getting it redirected to the Colerain location. They worked with us very favorably on price, trade allowance, and ultimate de vehicle we desired, and getting it redirected to the Colerain location. They worked with us very favorably on price, trade allowance, and ultimate delivery of the vehicle. (2026 Highlander) Couldn’t be happier with the entire experience!! More

Justin in finance and thai the salesman were very helpful and patient they both went above and beyond to get me into the car I needed and even helped with the insurance I cannot thank these guys enough and patient they both went above and beyond to get me into the car I needed and even helped with the insurance I cannot thank these guys enough More

Thank u dupree for finding the vehicle I need a being very patient for me your service was a 10 star out 5 I would refer u to anyone I knw to buy a car from u made it very easy and I appreciate all that very patient for me your service was a 10 star out 5 I would refer u to anyone I knw to buy a car from u made it very easy and I appreciate all that help u gave me .. More

BUYER BEWARE! I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one thing they still had to do to complete the sale: get my title to me. They had 45 days to send my title. It didn’t arrive until day 43 because they mailed it to an address that doesn’t exist, in a city I’ve never lived in. An address that was not on my license or any paperwork I completed. The title itself even contained the wrong address. What frustrated me most wasn’t the mistake, it was the complete lack of accountability. Troy (sales), Andrew (sales manager), and the title clerk never once apologized or acknowledged that this was the dealership’s error. Instead, I was essentially told, “You have it now, go register it.” The passiveness I was met with was astounding. I was promised a call from management that never came. After multiple follow-ups, I still couldn’t get a manager to speak with me. Unacceptable for a $65k purchase. Mistakes happen. Refusing to take ownership of them is what earns this review. More

Best car buying experience I've ever had. No pressure and Dupree Ratchford was the nicest person ever. He helped us with everything and made it as smooth as possible! No pressure and Dupree Ratchford was the nicest person ever. He helped us with everything and made it as smooth as possible! More

I recently purchased a 2023 Toyota Highlander Hybrid from Joseph Toyota in Colerain, and I want to sincerely appreciate the entire team for an outstanding experience from start to finish. A special mentio Joseph Toyota in Colerain, and I want to sincerely appreciate the entire team for an outstanding experience from start to finish. A special mention goes to Mr. DuPrea Ratchford, who assisted me throughout the process. He treated me with genuine respect, patience, and professionalism. He took the time to explain everything clearly, ensured I was comfortable with every step, and never made me feel rushed or pressured. His approach made what can often be a stressful process feel smooth and reassuring. I also want to recognize the broader team from the sales staff to the accounts office and service department. Everyone worked together seamlessly, communicated effectively, and made sure my needs were met in a timely and organized manner. The post-purchase follow-ups and service check-ins have also been excellent, which shows a real commitment to customer care beyond just the sale. Overall, I truly appreciate the level of professionalism, honesty, and respect I received. I am very satisfied with my purchase and would confidently recommend Joseph Toyota and Mr. DuPrea Ratchford to anyone looking for a vehicle and a trustworthy dealership experience. More

Just bought our 3rd car from Joseph Toyota. They are great to deal with. Never felt they were playing games or trying to get you to buy something you didn’t want. They are great to deal with. Never felt they were playing games or trying to get you to buy something you didn’t want. More