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Karl Knauz BMW

Lake Bluff, IL

4.7
1,286 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,286 reviews

August 22, 2022

I received a subpar purchase experience at BMW Knauz for my brand new 2022 M5 Competition received on 8/6/22. My Client Advisor did a good job assisting with model selection options starting March 2022. T More

by Nrk53109
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter gioulos
Aug 22, 2022 -

Karl Knauz BMW responded

Hi there, thank you for reaching out to us with your feedback & making us aware of the situation. We're terribly sorry to hear that you had a disappointing experience. Providing great service is extremely important to us, & it's never our goal to leave a client feeling dissatisfied. We are currently looking into this situation.

August 19, 2022

Rolly was great to work with. He was friendly, knowledgeable and courteous. He made the buying experience easy and fast. More

by alecreusche1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Karl Knauz BMW responded

Hi there, thank you for leaving this review. Providing great service is our top priority, so it's wonderful to hear how much you enjoyed working with Rolly! Congratulations on your new BMW! We appreciate your business, as well as you taking the time to reach out to us. We're looking forward to your next visit!

August 11, 2022

Knauz does everything 1st rate. From the friendliness of its staff to the first rate workmanship they completed on the pre-owned certified BMW I was purchasing. They insisted tha More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Karl Knauz BMW responded

Hi Pete, thank you very much for leaving this review. We're thrilled to hear how much you enjoyed working with Rolly! We always appreciate feedback, but comments like yours are especially rewarding to receive. Thank you for your business & congratulations on your BMW! We appreciate you reaching out to us & we're looking forward to your next visit!

August 06, 2022

Sam Picchietti did a wonderful job helping me choose the options for my new i4 which I just love. Alex T, product specialist made learning all the new widgets a breeze. More

by Kurt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Karl Knauz BMW responded

Hi Kurt, thank you very much for leaving this review. We're so glad to hear that you had a great time working with Sam & Alex to purchase & familiarize yourself with your new i4! Congratulations on your new BMW! We appreciate you reaching out to us & we're looking forward to the next opportunity to work with you.

August 03, 2022

I’ve been purchasing my cars from Knauz for several years and have always had a great experience. Never any pressure and everyone there is always really nice. Just picked up a new BMW and will keep going bac More

by Ron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marek Gryc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Karl Knauz BMW responded

Hi Ron, thank you for taking the time to reach out to us. We're thrilled to hear that you had another great experience working with Marek! Providing friendly, customer-focused service is our top priority so it's wonderful to receive your comments. Congratulations on your newest BMW & thank you for your business! We're looking forward to your next visit!

July 27, 2022

I cannot say enough about Knauz and their customer service. Spencer went above and beyond, and was extremely helpful during the car buying process. You can't go wrong with Knauz! More

by Sarah Hamilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Karl Knauz BMW responded

Hi Sarah, thank you very much for leaving this review. We're thrilled to hear that you had such a great experience working with Spencer! Providing friendly, customer-focused service is our top priority, so it's wonderful to receive your kind words. Congratulations on your new BMW & thanks again for sharing your thoughts with us! We're looking forward to your next visit!

July 09, 2022

Marek is an excellent sales rep. Knowledgeable, helpful and effective. Alex took us through the features and benefits of our new purchase in less than 20 minutes including the s More

by ericlondon6
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Marek Gryc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Rodriguez
Jul 11, 2022 -

Karl Knauz BMW responded

Hi Eric, thank you very much for sharing your thoughts with us. We strive to provide friendly, efficient service, so it's wonderful to receive your comments about your experience working with Marek & Alex! We always appreciate feedback, but comments like yours are especially rewarding to receive. Thanks again for reaching out to us & congratulations on your new BMW! We'll see you next time!

June 28, 2022

Rollie Davidson was outstanding. He was helpful, honest, and knowledgeable. He did everything we asked. He was the best salesperson we ever dealt with. More

by ctominberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Rodriguez
Jun 28, 2022 -

Karl Knauz BMW responded

Hi there, thank you for reaching out to us about your experience working with Rolly! We strive to provide great service, so it's wonderful to receive your comments. Congratulations on your new BMW! We appreciate your business, as well as your kind words. We're looking forward to the next opportunity to work with you!

Jun 28, 2022 -

ctominberg responded

Thanks

June 27, 2022

I worked with Spencer Parker on a individual m340 order and he was fantastic. He had excellent communication and was very knowledgeable about the process. Spencer was fair and upfront and made the experien More

by Bautbjj7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Wojtas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Karl Knauz BMW responded

Hi there, thank you for taking the time to leave this review. We're so glad to hear how much you enjoyed working with Spencer & Luke to order your new BMW! We always appreciate feedback, but comments like yours are especially rewarding to receive. Congratulations on your new M340i! We greatly appreciate your business, as well as your feedback, and we're looking forward to the next opportunity to work with you!

June 15, 2022

Just purchased my fourth BMW and first EV from Karl Knauz BMW. I was apprehensive as this was an online purchase, at great distance so trust is paramount. As it has turned out I was worried unnecessarily a More

by Paul F.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Karl Knauz BMW responded

Hi Paul, thank you very much for taking the time to share your thoughts with us. We know that purchasing a new car is a big decision in-person, let alone, from states away, so we understand your initial apprehension. However, we're glad you gave us the opportunity & we're thrilled to receive your comments about your experience working with Spencer! We strive to provide friendly, transparent service, so it's wonderful to hear that he was so helpful from initial call to delivery. Congratulations on your newest BMW & first EV! We greatly appreciate your business, as well as you reaching out to us!

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