Karl Knauz BMW
Lake Bluff, IL
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,286 reviews
Amazing sales experience, thank you so much Fast, friendly, at a fair price. Quality of service provided was exceptional. Will be the first place I look for another vehicle. Go get a great exper Fast, friendly, at a fair price. Quality of service provided was exceptional. Will be the first place I look for another vehicle. Go get a great experience and save the hassle of driving from dealer to dealer. More
Thoroughly enjoyed the experience We purchased a vehicle from George, thoroughly enjoyed the experience, and have since ordered another from him. The entire dealership has been great t We purchased a vehicle from George, thoroughly enjoyed the experience, and have since ordered another from him. The entire dealership has been great to work with, and Sam in particular has been incredibly helpful with technology questions. More
Fantastic dealer ever This dealer has been warm and honest from the first meeting. Marek, salesperson was kind and the staffs were very pleasant. I purchased X3 and I stron This dealer has been warm and honest from the first meeting. Marek, salesperson was kind and the staffs were very pleasant. I purchased X3 and I strongly recommend this dealer for any new BMW purchase More
Classy and Knowledgeable Dealership Howard K. was knowledgeable and never applied any sales pressure. The entire process was smooth and organized. Howard treated us like old friends. Howard K. was knowledgeable and never applied any sales pressure. The entire process was smooth and organized. Howard treated us like old friends. We would like to express our pleasure in regards to the service quality that we received from Knauz BMW.We will recommend knauz based upon the satisfaction that we received. WE also extend out thanks to Spencer for taking the time, to explain the car operational features. More
a knaus experience The technical and sales staff are outstanding. The instruction booklet is useless.It should be rewritten for the one two three four five six seven The technical and sales staff are outstanding. The instruction booklet is useless.It should be rewritten for the one two three four five six seven More
Fast service, great price, courteous service George is the most knowledge BMW sales person. There were no high pressure sales tactics. He was very fair on the trade in and he gave me the best d George is the most knowledge BMW sales person. There were no high pressure sales tactics. He was very fair on the trade in and he gave me the best deal on my new BMW. He is the best! More
An amazing sales experience with my recent BMW purchase I purchased a BMW 535xi on June 27 at the Knauz dealership with a lot of help from George. He was extremely knowledgeable about the features that I w I purchased a BMW 535xi on June 27 at the Knauz dealership with a lot of help from George. He was extremely knowledgeable about the features that I was interested in and this helped him guide to a perfect choice for my BMW purchase. He allowed me to take my time, ask a lot of questions that he had all of the answers to, and did not apply a heavy-handed sales approach. He was there whenever I needed help and he quickly guided me to the best BMW match for me based on all of the likes and dislikes that I told him about. He let me drive the car on my own, so I could focus on the car and how I liked it during the test drive. I really appreciated his BMW knowledge and his sales assistance. I would highly recommend to my friends and family interested in BMW's to buy from Knauz, and to seek out George for his help with their purchase. It was a truly great car-buying experience, and I love my new BMW 535xi! More
A good example of how a dealership should be. We had an excellent experience buying a car from Knauz. Everybody was so pleasant helpful and patient. From the agent, to the financial officer, geniu We had an excellent experience buying a car from Knauz. Everybody was so pleasant helpful and patient. From the agent, to the financial officer, genius and manager, they all were very courteous and accommodating. More
Great experience with buying a BMW from Judy Powell at Knauz My family and I had another great experience with buying a car from Knauz (4th car in the past 10 years). Having worked with Judy in the past with bu My family and I had another great experience with buying a car from Knauz (4th car in the past 10 years). Having worked with Judy in the past with buying a 3 series back in 2011, I was incredibly pleased with her friendliness and knowledge about BMW's. It is difficult to find someone in the car sales industry who is easy going, a good listener, not pressuring, and knowledgeable. All of these traits describe Judy. Last week my Dad purchased a 128i from Judy and once again, had a similar positive experience. Scott in finance is also awesome to work with. Very knowledgeable and easy to talk to. Luke took my Dad through all of the car features at a pace where he didn't feel overwhelmed with it. Collectively, the combination of this particular team made the car buying process an enjoyable one. I will continue to refer prospective clients to Judy. Ryan More
Wouldn't Buy A Car from Anyone Else in the World I recently stopped by Knauz BMW on a Saturday morning, just to see what they had in their inventory. Seven hours later, I walked out, having bou I recently stopped by Knauz BMW on a Saturday morning, just to see what they had in their inventory. Seven hours later, I walked out, having bought two -- not one, two -- X3s from Bob Graziano and George Greve. Four years ago, I had similarly stopped by on a Saturday morning just to "window shop," had met and befriended Bob Graziano, and had walked out with the keys to two BMW sedans, a Z4 and a 328i. On neither day was I planning to buy a car. I bought all four cars because of Bob and George. From the moment I met them, Bob and George were friends, not salesmen, and we talked as friends, not as salesmen and customer. As I always do with car dealers, I told them that I did not come in to buy a car, I did not need one, and I did not especially want one, but that I am always interested in the perfect car at a good value. When I find those cars, then I am in the market for a car. For the next seven hours, we just had a good time, talking families, friends, life -- and last, cars. When we finally got down to business, Bob and George spent literally hours walking me through every car on the lot that I asked about, from soup to nuts, every detail. Then, we designed cars on the computers, to order new from the factory. Then we test-drove every car I wanted to drive. And throughout, they patiently listened to and answered every single one of the endless questions, never hesitating to enlist the help of the entire dealership if they needed. They made me feel like I was the only customer they had in the dealership that busy Saturday, if not the entire year. I wanted some special features installed on both of the X3s that I bought from Bob and George that day, and I needed them installed "yesterday" because, during that big day, Bob, George and I had planned two surprise parties as well. Suffice it to say, these guys moved mountains to have both X3s ready for me. And two days later, two beautiful BMW X3s, each wrapped in outsized gift bows, were delivered to our house by Bob and George when no one was at home -- one for my unsuspecting wife of 34 years and the other for my stunned but deserving college-graduate daughter, who had just finished her first (and successful) year "out in the real world." And we have all been smiling ever since. I wouldn't buy a car from anyone but Knauz and I wouldn't buy a car from anyone at Knauz but Bob and George. They are the best. They are not salesmen; they are friends. They'd do anything for me and I would do anything for them. And I would trust them with anything. After all, I trusted them with the most important thing in life -- my family. A Friend for Life P.S. A BMW "Genius" named Luke Wojtas also helped me that Saturday at Knauz. He's new to the team, but he was so knowledgeable, professional, and customer-friendly that I went out of my way to tell the management at Knauz that he is one of the most impressive young professionals I have ever met. He's so good that if he called me cold and recommended that I come buy a car that he had, I would probably do it -- even if I didn't need it! This young man is going straight to the top! More