Kelly Volkswagen

Awesome service Smart, courteous and accommodating!! Scheduling service was very easy. My car was ready in no time. I’m very glad I bought a Volkswagen at Kelly. Smart, courteous and accommodating!! Scheduling service was very easy. My car was ready in no time. I’m very glad I bought a Volkswagen at Kelly. More

Worst customer satisfaction The dealer that exists just to make money , no help at all, bought 1 car from here and had 3 friends buy cars too. Currently dealing with my brand New The dealer that exists just to make money , no help at all, bought 1 car from here and had 3 friends buy cars too. Currently dealing with my brand New Atlas and I have a case open with VW of North America, the dealer refuses to even put the car which has warranty on the lift because they do not hear the noise or they believe what I am reporting is normal. The car has warranty and I am showing a problem that many other Atlas owners are experiencing and even commenting on every single Volkswagen post on social media and forums. Service manager should get more training on CUSTOMER SATISFACTION. More

FANTASTIC GREAT SERVICE FANTASTIC DEALERSHIP FNTASTIC SUSTOMER SERVICE BEAUTIFUL SERVICE AREA VERY CLEAN AND UP TO DATE SERVICE AREA AND WAITING ROOM NICK AND H GREAT SERVICE FANTASTIC DEALERSHIP FNTASTIC SUSTOMER SERVICE BEAUTIFUL SERVICE AREA VERY CLEAN AND UP TO DATE SERVICE AREA AND WAITING ROOM NICK AND HIS CREW CARE ABOUT YOUR VEHICLE More

Best experience ever in a dealership I have been building hot rods and classics since I was 13years old. I am now 75 and still doing it, I understand how they work. I am a skeptic when it I have been building hot rods and classics since I was 13years old. I am now 75 and still doing it, I understand how they work. I am a skeptic when it comes to dealerships, I was pleasantly surprised when I went to Kelly VW. The service was professional courteous, they did exactly what they said they would do, in the time frame specified. Brian Kelly should be extremely proud of the team he has assembled at Kelly VW With many thanks Steve Benson More

Always helpful and efficient. Whenever I bring my VW in for service, the service staff is always so helpful, courteous and efficient. They even gave us a ride to the mall when the Whenever I bring my VW in for service, the service staff is always so helpful, courteous and efficient. They even gave us a ride to the mall when the service was going to take longer than expected. Mark, our service coordinator, was right with us, helping us out, and making our visit as pleasant as possible. More

Honesty and Integrity We brought our daughter in to purchase her first car and Ramon was great. He was. open and honest in what he could and couldn't do for pricing for h We brought our daughter in to purchase her first car and Ramon was great. He was. open and honest in what he could and couldn't do for pricing for her on the 2019 Jetta. We left on our first visit to continue to look at different options and there was no heavy pressure on her to stay and buy as we have experienced in other dealerships. Ramon established a very open line of communication, answering my many questions well after dealership hours. After some conversation at home, we felt so comfortable with his honesty and integrity that we went back to Kelly and purchased the Jetta. We were more than pleased with the pricing and overall sales experience with Ramon and Kelly Volkswagen. More

Like a Bad Episode of Mad Men My visit to this dealership and my interaction with management was disappointing but sadly, not surprising. After being told that the price of the car My visit to this dealership and my interaction with management was disappointing but sadly, not surprising. After being told that the price of the car was non- negotiable, the manager offered the same car at a lower price to a male acquaintance that made a telephone inquiry on the very same day as my visit. The discriminatory pricing practices that I experienced at Kelly Auto are unacceptable to me and I will purchase my next car elsewhere. More