Ken Ganley Chrysler Dodge Jeep Ram Mentor

We have been going to Ganley for years and completely trust the sales staff and management to provide fair pricing for both new cars and trade-ins. Additionally, the support they provide after purchase i trust the sales staff and management to provide fair pricing for both new cars and trade-ins. Additionally, the support they provide after purchase is much appreciated. More

I recently completed a vehicle purchase at this dealership, and what happened afterward was deeply concerning. My salesperson, Nicky, was unable to complete my sale within the agreed 90‑minute w dealership, and what happened afterward was deeply concerning. My salesperson, Nicky, was unable to complete my sale within the agreed 90‑minute window and moved on to another customer. Because of that, the "required" app setup was never completed. When I attempted to finish it myself later, the app told me to contact an agent. When I reached an online representative, I was told the dealership still had steps to finalize. I emailed Nicky asking her to complete what was needed from the dealership's side. Instead of contacting me, she logged in as me, checked consent boxes in my name, and digitally signed my name without my knowledge or authorization. There is never a legitimate reason for a dealership employee to impersonate a customer or sign anything on their behalf. If something required my approval, I should have been contacted directly. What makes this worse is that, while I was still at the dealership, Nicky casually mentioned that some dealerships "just sign customers up for the app" and that if that happens, I should reset the password. That comment now feels like an admission that this behavior is normalized. Customers deserve honesty and transparency. No dealership should be posing as the customer, checking consent boxes, or signing a customer's name. This experience has raised serious concerns about their practices. UPDATE: To be fair, the dealership did follow up and offered a financial remedy toward correcting the condition of the vehicle's bed, which was not accurately represented at the time of sale. That portion of the matter has since been resolved. However I am still locked out of my warranty registration due it being filled out by a salesperson's personal email address. UPDATE to the UPDATE: I reached out to Uconnect Customer Care without the help of the dealership and was able to get the app and registration squared away. More

Fast service and a comfortable lounge to wait in. ALSO, ladies, they have a female service advisor!! ALSO, ladies, they have a female service advisor!! More

They took care of the jeep well they knew what to do thank you to all thank you to all More

First time visiting. Customer service was fantastic! Everyone was extremely friendly, especially Jim Coolidge who helped me directly. New facility is beautiful and very w Customer service was fantastic! Everyone was extremely friendly, especially Jim Coolidge who helped me directly. New facility is beautiful and very welcoming to customers in waiting area. More

Terrible service, rude, never greet you or even look at you when you approach, don't wash your car after telling you they will, list goes on. I will never buy from them again. you when you approach, don't wash your car after telling you they will, list goes on. I will never buy from them again. More

This is my 2nd RAM purchased at this dealership. Both experiences were very professional. Recently I purchased a RAM Laramie from Vince and he was professional and helpful throughout the process. Id Both experiences were very professional. Recently I purchased a RAM Laramie from Vince and he was professional and helpful throughout the process. Id recommend people to go to him to purchase in the future without hesitation. More