Ken Ganley Chrysler Dodge Jeep Ram Mentor

I recently completed a vehicle purchase at this dealership, and what happened afterward raised serious concerns about their practices. My salesperson, Nicky, was unable to complete my sale withi dealership, and what happened afterward raised serious concerns about their practices. My salesperson, Nicky, was unable to complete my sale within the agreed 90‑minute window and moved on to another customer. Because of that, the “required” connected‑vehicle app setup was never finished. When I tried to complete it myself later, the app told me to contact an agent. When I reached an online representative, I was told the dealership still had steps to finalize. I emailed Nicky asking her to complete whatever was needed on their end. Instead of contacting me, she logged in as me, checked consent boxes in my name, and digitally signed my name without my knowledge or authorization. There is never a legitimate reason for a dealership employee to impersonate a customer or sign anything on their behalf. If something required my approval, I should have been contacted directly. What makes this worse is that, while I was still at the dealership, Nicky casually mentioned that some dealerships “just sign customers up for the app,” and that if that happens, I should reset the password. That comment now feels like an admission that this behavior is normalized. Because of these actions, I filed formal complaints with multiple agencies. Verified Filing / Case IDs: • Mentor PD Report — Report 22‑22486 • Ohio Attorney General Complaint — CDA‑212353‑K7B3D • BBB Complaint — 24877498 • FTC Identity Misuse Report — 202400964 • AUTOCAP Case — 26-535 • Stellantis Corporate Case — Pending assignment These filings were necessary because impersonating a customer and forging a digital signature is not a “miscommunication” — it is a breach of trust and a violation of basic consumer rights. UPDATE: The dealership did offer a financial remedy for the condition of the truck bed, which was not accurately represented at the time of sale. That portion has been resolved. However, I was still locked out of my warranty registration because it had been created using the salesperson’s personal email address instead of mine. UPDATE to the UPDATE: I ultimately resolved the app and registration issues myself by working directly with Uconnect Customer Care — without any assistance from the dealership. Customers deserve honesty, transparency, and respect. No dealership should be posing as the customer, checking consent boxes, or signing a customer’s name. The vehicle itself is perfectly fine — it could have been purchased anywhere. The problem was the dealership’s conduct, which is why multiple formal complaints were filed. More

Fast service and a comfortable lounge to wait in. ALSO, ladies, they have a female service advisor!! ALSO, ladies, they have a female service advisor!! More

They took care of the jeep well they knew what to do thank you to all thank you to all More

First time visiting. Customer service was fantastic! Everyone was extremely friendly, especially Jim Coolidge who helped me directly. New facility is beautiful and very w Customer service was fantastic! Everyone was extremely friendly, especially Jim Coolidge who helped me directly. New facility is beautiful and very welcoming to customers in waiting area. More

Terrible service, rude, never greet you or even look at you when you approach, don't wash your car after telling you they will, list goes on. I will never buy from them again. you when you approach, don't wash your car after telling you they will, list goes on. I will never buy from them again. More

This is my 2nd RAM purchased at this dealership. Both experiences were very professional. Recently I purchased a RAM Laramie from Vince and he was professional and helpful throughout the process. Id Both experiences were very professional. Recently I purchased a RAM Laramie from Vince and he was professional and helpful throughout the process. Id recommend people to go to him to purchase in the future without hesitation. More