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Ken Ganley Ford Norton

Norton, OH

Overview
Employees
Reviews
Vehicles
4.8
3,268 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,268 reviews

November 08, 2025

Samuel Adrian and John Chapman we're amazing to work with! We needed a win and they brought it! Both went above and beyond. We are customers for life! More

by kastew82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Adrian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Chapman
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Nov 08, 2025 -

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

November 07, 2025

They were very friendly and explained everything to us. It was our first visit and were pleased with the explanation of what was wrong and how it would be repaired. More

by debtomtrotter
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Spath
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Nov 07, 2025 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 06, 2025

Wasted my time with an appointment that i had scheduled on line for a F350, received several reminders for the appointment for my F350, arrived with my F350 and was told that a F350 is a big truck and that More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fulton Benya
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2025 -

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Nov 09, 2025 -

Ken Ganley Ford Norton responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 04, 2025

Easy to work with. Pleasant. Honest Everyone from Jack to financing to service was great! More

by LORI-AULT
Recommend Dealer
Yes
Employees Worked With
Jack
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Nov 04, 2025 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 01, 2025

I called Tom placed my order with him three days later he called me. The trucks were processed and delivered to my office at the end of the week. I can’t ask for better service. More

by Howard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2025 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

November 01, 2025

Jack is amazing. We ended up buying another car from him a week later! No pressure, knowledgeable, personable, Would highly recommend! More

by LORI-AULT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kneebusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Leonhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2025 -

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

October 30, 2025

Very easy transaction and straight forward. They were great every step of the process Would definitely buy from them again More

by joanreiff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2025 -

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

Oct 30, 2025 -

Ken Ganley Ford Norton responded

Hello Joanreiff, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.

October 30, 2025

Outstanding She is always nice and on the ball She always does a good job. More

by Cgillenwater
Recommend Dealer
Yes
Employees Worked With
Brianna
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Oct 30, 2025 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 27, 2025

Rude is an understatement. When you ask Ashley to speak to her manager, she will just transfer you to a different service advisor and not to her manager. More

by Anpelczar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Neely
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Ken Ganley Ford Norton responded

Hi Adrienne, we are sorry to hear that you were not satisfied with your recent visit to our service department. Our records show that you brought your vehicle in on June 4, 2025 and that at that time your brakes measured at 5 mm. We cannot replace brakes unless they are 2 mm. During that visit, Ashley informed you that you should get your brakes repaired when you come back for your next oil change. At this visit your mileage was at 54,187 miles. You returned on October 17, 2025 and your vehicle now had 65,381 miles on it (11,194 more than your previous visit). The recommended oil change interval is every 5,000 miles, which you were more than double passed. Had you returned within the recommended 5,000 miles parameter, your vehicle would have still be under the warranty guidelines. In addition to putting that many miles on your vehicle, the extended warranty that you purchased from your vehicle point of purchase had expired with an expiration of 5/3/2026 or 61,000 miles, whichever comes first. We contacted Ford for you but unfortunately, we do not make the rules for warranties, and we did not sell you the warranty to you. We understand your frustration, and we did give you a discount on your brakes, but that's all that we are able to do for you. We have all of this conversing between you & Ashley in writing as well. In regard to Ashley transferring you to a service manager, she did forward you to Scott who is our acting manager while the head service manager is on vacation. If you would like to discuss this further, our service manager John will be back tomorrow 10/28 and you can reach out to him at jkirchenbauer@ganleyauto.com or # 330-745-9081.

Oct 28, 2025 -

Anpelczar responded

In response to your reply…on my prior visit that you spoke of when I also still had my warranty, I asked you Ashley to check the brakes that consists of both the pads and the rotors but the service team did not check the rotors (they were pulsing when braking). Per Fords recommendation, when customers complain of brake issues rotors are supposed to be checked. Your team did not and set me home that put my safety at risk. But hey at least you discounted the brake job by a couple hundred dollars which generally means you were at fault to begin with. Also, I would have returned at my scheduled oil change if your service department would have reset my cars reminder or put a sticker on my windshield. Another thing your service department did not do. I did call in regarding that after and you told me it wasn’t a big deal and if I wanted to I could drive 35 minutes back to your location for you guys to reset it. My car never sent me an alert that it was due because again to my point your service department is incompetent. Don’t worry I will NEVER trust your group with my car or my family’s safety in the future.

October 26, 2025

Alan did a great job explaining the process, and the work was done in no time. More

by aowensby
Recommend Dealer
Yes
Employees Worked With
Alan Kinnaird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Kinnaird
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Oct 27, 2025 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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