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Ken Ganley Ford Parma
Parma, OH
3,372 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,373 reviews
August 19, 2023
Very pleased with the whole experience. Everybody was super friendly, explained, and answered all my questions in detail. Everybody was super friendly, explained, and answered all my questions in detail. More
by DG
August 19, 2023
Good service ,on time appointments and nice, friendly employees.Clean service area and waiting area. employees.Clean service area and waiting area. More
by menace7374
Verified CustomerAugust 18, 2023
Doing the work well and treating the customer well are what customers expect. The work was awesome but we had some problems with the customer service side. They recognized the problem and corrected so f what customers expect. The work was awesome but we had some problems with the customer service side. They recognized the problem and corrected so far beyond any expectation I could have had! I highly recommend the service department(whom I had experience with). Mistakes can happen but how they get rectified is what a customer remembers. I was "blown away" satisfied with the outcome of my service experience. The repairs made the van like new again. I will be back. More
by franks.ross
August 18, 2023
Vehicle service performed in a timely manner Had vehicle serviced and it was performed in a timely manner. Took about an hour and that was including the car wash. serviced and it was performed in a timely manner. Took about an hour and that was including the car wash. More
by IMANIMARIEJR
August 18, 2023
Not satisfied with the way I got my car back. smelled like someone took a bath in a sewer and parked my car after they were finished smelled like someone took a bath in a sewer and parked my car after they were finished More
by Rodneysantiago18
Employees Worked With
Carlyle Franklin, Ken Pitman
August 18, 2023
Mark was great! Helpful, efficient, friendly! My total experience with Mark and Ken Ganely was exceptional! Helpful, efficient, friendly! My total experience with Mark and Ken Ganely was exceptional! More
by Btrencha
August 17, 2023
Went in looking for a car. Mike and the crew and Ganley Ford West were very helpful and went the extra mile to get me into a car at a reasonable price. Highly recommended. Mike and the crew and Ganley Ford West were very helpful and went the extra mile to get me into a car at a reasonable price. Highly recommended. More
by cwetula67
August 17, 2023
Great knowledge of the cars and fast and thorough review of the cars features. Top notch of the cars features. Top notch More
by DAVE
August 16, 2023
Bolaji was very knowledgeable and was very personable! Overall a great experience.. would definitely recommend their sales team to anyone looking for a new car! Overall a great experience.. would definitely recommend their sales team to anyone looking for a new car! More
by Jbhager6
August 16, 2023
Mike was very helpful and even stayed late to help us finish up our purchase! finish up our purchase! More
by kathrynmlee975
