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Ken Ganley Ford Parma

Parma, OH

4.7
3,442 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,442 reviews

August 06, 2022

had loud noise in front end when driving highway speed. service manager drove with me to verify this..needed work done on brakes.had to replace caliper.gave me a loaner so they could investi gate this..ca More

by MARILYN BEDARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Blaise Clark
Aug 08, 2022 -

Ken Ganley Ford Parma responded

Hello Marilyn, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 05, 2022

people were very nice and friendly. They serviced my car within 24hrs and even went out of the way to repair two things my car wasn't even there for! More

by Britmartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Carlyle Franklin, Blaise Clark
Aug 07, 2022 -

Ken Ganley Ford Parma responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Aug 08, 2022 -

Ken Ganley Ford Parma responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 03, 2022

They were very helpful in finding a used SUV that I feel will be perfect for my needs and was within my budget. Salesman, Brandon Taylor was especially helpful, not high pressure, and did not rush us to ma More

by JAMESHHITCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
Aug 03, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that Brandon had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford West!

July 31, 2022

My dealer was prompt cheerful and helpful with all my situations and concerns with a great attitude More

by Lacreciajones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunny, Nick Seminatore, Carlyle Franklin
Aug 01, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Aug 02, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 31, 2022

Staff was friendly and courteous, took my vehicle on time and let me know when it was ready. More

by Alex.ploetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Ken Ganley Ford Parma responded

Thank you, Alex. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 29, 2022

The main point of contact is amazing and super helpful. The shop, though, refuses to reboot and update my infotainment system software, instead insisting to only course of action was to replace my infotain More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Ken Ganley Ford Parma responded

Hello Matt, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Someone from our staff will be reaching out to you in the very near future.

July 28, 2022

Making the appt and check in were easy and appointments were available without waiting for a long time. Staff was helpful and answered any questions in a friendly manner. Good experience. More

by debbidee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blaise Clark
Jul 28, 2022 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

July 28, 2022

Service was was better than I thought it would be service department people were very nice More

by STEVENPREDA
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Jul 28, 2022 -

Ken Ganley Ford Parma responded

Steven, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jul 29, 2022 -

Ken Ganley Ford Parma responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

July 28, 2022

This is our 4th car purchase and/ or lease from Ganley Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the More

by Vdidonna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

July 26, 2022

After the experience I had with Ken Ganley Ford West. I will not be buying another vehicle from them or recommend them to anyone looking for a vehicle. The truck they sold me has a leak coming from the More

by lewis.joshryan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Rezzano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Ken Ganley Ford Parma responded

Hi Lewis, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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