Ken Ganley Ford Parma

had loud noise in front end when driving highway speed. service manager drove with me to verify this..needed work done on brakes.had to replace caliper.gave me a loaner so they could investi gate this..ca service manager drove with me to verify this..needed work done on brakes.had to replace caliper.gave me a loaner so they could investi gate this..car runs nice and quiet now..good job... More

people were very nice and friendly. They serviced my car within 24hrs and even went out of the way to repair two things my car wasn't even there for! They serviced my car within 24hrs and even went out of the way to repair two things my car wasn't even there for! More

They were very helpful in finding a used SUV that I feel will be perfect for my needs and was within my budget. Salesman, Brandon Taylor was especially helpful, not high pressure, and did not rush us to ma will be perfect for my needs and was within my budget. Salesman, Brandon Taylor was especially helpful, not high pressure, and did not rush us to make a decision. More

My dealer was prompt cheerful and helpful with all my situations and concerns with a great attitude situations and concerns with a great attitude More

Staff was friendly and courteous, took my vehicle on time and let me know when it was ready. and let me know when it was ready. More

The main point of contact is amazing and super helpful. The shop, though, refuses to reboot and update my infotainment system software, instead insisting to only course of action was to replace my infotain The shop, though, refuses to reboot and update my infotainment system software, instead insisting to only course of action was to replace my infotainment system completely. Overpriced and money hungry shop.I had to pay $175 just for them to tell me what I already knew, that my system was malfunctioning. Pathetic. How long did that take? 15 minutes to plug in a sensor? More

Making the appt and check in were easy and appointments were available without waiting for a long time. Staff was helpful and answered any questions in a friendly manner. Good experience. were available without waiting for a long time. Staff was helpful and answered any questions in a friendly manner. Good experience. More

Service was was better than I thought it would be service department people were very nice service department people were very nice More

This is our 4th car purchase and/ or lease from Ganley Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the market for a new vehicle! More

After the experience I had with Ken Ganley Ford West. I will not be buying another vehicle from them or recommend them to anyone looking for a vehicle. The truck they sold me has a leak coming from the I will not be buying another vehicle from them or recommend them to anyone looking for a vehicle. The truck they sold me has a leak coming from the sunroof. I asked about a replacement trim piece for the bumper. They promised they would send me one. Postage was not paid in full and I had to pick it up from the post office and cover the additional postage for the part. Upon opening the part, I find that it’s a used part with scuffs on it. More