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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,821 Reviews
Call Service Center (888) 433-2764

1,821 Reviews of Ken Ganley Ford Parma - Service Center

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April 25, 2022

Very personable and professional service. Easy to get an appointment that fits my schedule. Staff is great! More

by lisa22blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely, Carlyle Franklin
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Apr 26, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 08, 2022

good service, freindly people, very much appreciated chufuar service Missed complete printed service list I used to get. More

by JWOLF3711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla, Carlyle Franklin
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Apr 08, 2022 -

Ken Ganley Ford Parma responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ganley Ford West!

April 07, 2022

Always have a very good experience. Very efficient and a pleasant waiting area. Good service More

by BERNIEBARKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know his
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Apr 08, 2022 -

Ken Ganley Ford Parma responded

Thank you. We appreciate your business and our team looks forward to serving you again soon!

April 07, 2022

Everyone is very professional and they answer all my questions. The waiting room is comfy. I love getting my free car wash after getting serviced. More

by Ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Apr 08, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Ellen. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 05, 2022

I had very good experience, they treated me very well, and answered all my questions clearly More

by enejotam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2022 -

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Apr 07, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

April 04, 2022

Dave in service clearly explained everything and the options available to me. Called to update me while I waited. More

by Pgehringrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Dave here at Ganley Ford West. We appreciate your business and hope to see you again soon!

March 31, 2022

Great experience, very helpful , kept me updated throughout. Couldn’t be happier with Ganely Ford More

by rschnear9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Apr 01, 2022 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 30, 2022

I can just say thank you for all and I appreciate for service. Bye bye More

by julielumbala98
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Apr 01, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

March 30, 2022

The service area received was excellent. They finished in an hour and 20 minutes like I said they would and my check was returned to me nice and clean. More

by MERSHFIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2022 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

March 24, 2022

This is my go to full Service station for all my needs. For my 2016 F150. I’ve been coming to Ganley since 2013. Fast friendly courteous service More

by hwashington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Gradomski
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Mar 25, 2022 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

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