Ken Ganley Ford Parma - Service Center

I had a great experience at the dealer… Dave was great handling my vehicle…. Thanks to Tristan for doing the oil change…. Thanks again guys… handling my vehicle…. Thanks to Tristan for doing the oil change…. Thanks again guys… More

Dave Moga service advisor was outstanding With his customer service which is rare today and courtesy customer service which is rare today and courtesy More

Last time I was at this dealership it was still operated by Gillingham and I had such a horrible experience I decided I'd never go back. Then went Ganley bought the dealership, I decided to give it another by Gillingham and I had such a horrible experience I decided I'd never go back. Then went Ganley bought the dealership, I decided to give it another try. The experience was much better and I will go back. More

My service advisor, Dave was awesome! When he went to check me out, we realized they should’ve changed my filters because I had the maintenance plan but they didn’t see it. He sent my car When he went to check me out, we realized they should’ve changed my filters because I had the maintenance plan but they didn’t see it. He sent my car back to have it done. I waited a little longer but they got it done. During that time I watched Dave multi-tasking and he always treated customers and staff with the upmost respect. More

They are friendly and get the work done very quickly. I've been coming here for years and they are great. I've been coming here for years and they are great. More

Great service every time. Will makes sure everything is done correctly! I recommend the dealership. Will makes sure everything is done correctly! I recommend the dealership. More

Service advisor was excellent. Reccomended future services and cost estimates. . Service was provided in a timely manner. Reccomended future services and cost estimates. . Service was provided in a timely manner. More

Poor communication and I think lack of information and accountability this is the second time I have had issues accountability this is the second time I have had issues More

Associates is definitely very customer oriented & friendly & keeps you updated with what’s going on. friendly & keeps you updated with what’s going on. More

Annee does an excellent job of making sure all of your needs are taken care of. I’m so happy with the customer service and care she puts into what she does! The best! needs are taken care of. I’m so happy with the customer service and care she puts into what she does! The best! More