Ken Ganley Ford Parma - Service Center

Poor customer service. Left car a mess and took all the change in cup holder Left car a mess and took all the change in cup holder More

I ordered a 2024 Ranger in July. George Bode was excellent at explaining all the options I had and approx. how long it would take for the vehicle to arrive. His estimate on the final George Bode was excellent at explaining all the options I had and approx. how long it would take for the vehicle to arrive. His estimate on the final cost was accurate and the tracking website was helpful to track the progress of my truck as it was being built. The truck arrived at the Brookpark dealership on September 19th. My outdated cell phone was a problem in getting my rewards points set up. George turned over the problem to Bubba Andrade, who actually worked over the weekend solving the technical problem of my outdated phone. When I took possession of the truck on Tuesday, Bubba had my rewards account all set up. When I came home and checked the FordRewards website and logged in, everything was in place and ready to go. George was great and Bubba saved the day! Nick got me up to speed on the warranty options as well as the clear-coat paint protection which I had added, and am glad I did. I was very nervous about such a large investment. The guys at Ganley were very kind at bearing with me at making sure I got what I needed. Love the truck. More

up front and honest with pricing and time expectations . Most reasonable pricing in the area ! Most reasonable pricing in the area ! More

I went in for an oil change and to have a recall fixed. The gentleman at the desk was very helpful and let me know that my rear shocks had to be replaced and they could be done at the same time And because The gentleman at the desk was very helpful and let me know that my rear shocks had to be replaced and they could be done at the same time And because it was still under warranty, there was no cost. I also appreciated that they put my car through the wash before giving it back to me. More

i would like to be shown what is wrong before I spend 700.00 dollars. 700.00 dollars. More

Dave was very helpful. I was from out of town and he was able to get a replacement window for me in one day with installment after a break in. Also, they tried to help with I was from out of town and he was able to get a replacement window for me in one day with installment after a break in. Also, they tried to help with an auto tailgate that wouldn’t open. Being from out of town, I had to leave and parts would need to be ordered. Very impressed with Ganley customer service and especially Dave’s help. More

I found that making the appointment was difficult. After three phone tries I had to stop in to get one. After three phone tries I had to stop in to get one. More

Great staff! Please retain all of the Bob Gillingham people. They are wonderful. We have worked with this dealership for years and have always received such great Please retain all of the Bob Gillingham people. They are wonderful. We have worked with this dealership for years and have always received such great service from all departments. More

I felt annoyed that you don’t make enough money and have to charge a fee to use a credit card. to charge a fee to use a credit card. More

Available appointments and great service with a convenient location and very courteous service techs thank you convenient location and very courteous service techs thank you More