Ken Ganley Subaru Wickliffe

Great Service experience Giovanni always puts his customers first, and takes the time to explain things, talk through options, and be there as a caring resource. I am loyal t Giovanni always puts his customers first, and takes the time to explain things, talk through options, and be there as a caring resource. I am loyal to Ganley Subaru East service because of Giovanni ‘s excellent customer service and the ownership/ accountability he takes over his customer ‘s service experience. More

Average Everyone here was professional and friendly. However, I had some issues with the operations. I purchased a new Forester. When I arrived to pick it up, Everyone here was professional and friendly. However, I had some issues with the operations. I purchased a new Forester. When I arrived to pick it up, it had an obvious deep scratch on the front bumper. They were kind enough to get me another one. But, the scratch was obvious... I believe someone saw it and decided to sell the car anyway... If nobody noticed the scratch that's just as bad because it was obvious... I saw it immediately. A day after I picked up my new car (without scratch), a dashboard warning light went off in the middle of my commute. Turns out two of my tires were over 60 PSI (over-inflated x2). I told my sales person I could not give a 5-star review of my experience without them "making it right"... This experience was more stressful than it should have been. A gas card or a few oil changes would have made me feel better about my experience at Ganley. It would have shown that they realize they messed up and cared about my experience. But, I was told there was nothing they can do. So, here's my 3-star review. More

My first new car and I’m 42! Had a great experience. Friendly, knowledgeable and quick. I heard so many great things about Subaru’s by friends and co-workers that I had to have on Had a great experience. Friendly, knowledgeable and quick. I heard so many great things about Subaru’s by friends and co-workers that I had to have one. I’m blown away just by the safety features! More

Ganley Service Team took good care of my 2012 Outback! Craig worked with the service team to get my Outback road tested for an annoying rattle and got the repairs done and car back the same day. Craig cal Craig worked with the service team to get my Outback road tested for an annoying rattle and got the repairs done and car back the same day. Craig called to explain the repairs needed and patiently answered all my questions. The dealership offered a complimentary car to use for the day while the repairs were being done. Overall, the appointment went well and the annoying rattle is gone! The cashier was courteous and efficiently processed a Costco discount that applied to the total repair bill. The loaner car was a Forester and was clean and fun to drive. In fact it prompted me to ask Paul of the sales staff about possible trade-in of my 2012 Outback! More

Buying Experience This dealership was great. The people are very knowledgeable and friendly. They made my first time experience buying a car very easy and straightforwa This dealership was great. The people are very knowledgeable and friendly. They made my first time experience buying a car very easy and straightforward. I would definitely buy from them again and recommend Colin Coyne. More

Wonderful experience! This was my first purchase from Ganley Subaru East and it was a great experience! My salesperson, Brad Lunar, went above and beyond my expectations a This was my first purchase from Ganley Subaru East and it was a great experience! My salesperson, Brad Lunar, went above and beyond my expectations and helped me find exactly what I was looking for. He was kind, patient, and answered all of my questions. I didn't feel pressured at all and found my perfect vehicle. Marc Ackroyd in Finance was also very helpful and not pushy at all. He helped me immensely and I left very happy with my deal. Thank you to Brad and Marc for the great experience. I will refer my friends and family going forward. More

Great salesman Bob Androsko (salesman) was friendly, patient, helpful, knowledgeable and professional. Bob is the best. The Service Dept. did a good job. The fina Bob Androsko (salesman) was friendly, patient, helpful, knowledgeable and professional. Bob is the best. The Service Dept. did a good job. The finance presentation was too lengthy. More

Ken took care of us It was an easy experience to get the car purchased. Ken was no pressure and let us explore different options and was very very understanding with my h It was an easy experience to get the car purchased. Ken was no pressure and let us explore different options and was very very understanding with my hesitations. I will be getting all my service and maintenance for my 2018 Forester at Ganley East. Love the car. Thank you Ken! Thank you to everyone who answered all of my questions honestly! Jacki and Doug got me in to the dealership. Ken showed me options and closed the deal. Danielle called to follow up after the purchase. Sidnee got my appointment set up for my add ons in the service appointment. The service team was amazing also! More

Best car buying experience ever! My experience started with a great salesman. It was a comfortable and relaxing experience. He got me in the right car and price. After agreeing on a c My experience started with a great salesman. It was a comfortable and relaxing experience. He got me in the right car and price. After agreeing on a car, the process continued to go very smooth. Everyone I came in contact with was super nice and added to my Great experience!! Thank you!! More

No nonsense no pressure experience I put off the dreaded decision of looking for a car long enough. My lease was up in less than a month and I hadn’t made it to the car show this year I put off the dreaded decision of looking for a car long enough. My lease was up in less than a month and I hadn’t made it to the car show this year to give me some idea of what was out there. Brad Lunar made my experience at Ganley Subaru East easy to navigate through. He is professional, has a ton of product knowledge, let me ask the questions and concerns I had for the vehicle without the rhetorical/typical sales pitch. That alone is reason enough to come to this dealership when choosing a car. There was no nonsense or pressure to purchase the car. He also came along on the test drive pointing out special features and options I might enjoy of the Forster that I now own. He was very insightful during the process and shared his own experience owning a Subaru. Everyone at the dealership was friendly and accommodating in every way throughout the process of choosing a car. I truly appreciate and would recommend the sales team here at Ganley Subaru East. More