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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
240 Reviews

240 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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May 09, 2023

Good It was just an oil change took a little longer than I expected. I liked the coupon for a discount on the oil change. More

by USCG.AUX.RON.B
Recommend Dealer
Yes
May 11, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 09, 2023

Great communication with fast, easy, and efficient service. All correspondence was professional, and Jason made me feel at ease at all times. More

by Dwhiester@gmail.com
Recommend Dealer
Yes
Employees Worked With
Jason
May 11, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!

May 07, 2023

Prompt and efficient. No. STOP!!!!!! Harassment. Lawsuit for invasion of privacy. Never going back to your dealership again. More

by Mandthilston
Recommend Dealer
Yes
Employees Worked With
Franco.
May 10, 2023 -

Ken Ganley Subaru Wickliffe responded

We are so disappointed to learn of this situation you have described. Please reach out to us when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Sarah Lapuma Slapuma@ganleyauto.com (440) 585-1000

May 07, 2023

They did a good job. It took longer than I expected but it wasn't a problem and I would prefer that to a sloppy job More

by TDP16213@SBCGLOBAL.NET
Recommend Dealer
Yes
May 09, 2023 -

Ken Ganley Subaru Wickliffe responded

We're grateful for your generous rating and kind words! We believe in doing the job right the first time and are glad you feel taken care of here! Thank you for being a Ken Ganley Subaru Wickliffe customer!

May 10, 2023 -

Ken Ganley Subaru Wickliffe responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 06, 2023

Swift service with a comfortable waiting room (and options for drop off with a driver to take me somewhere else while I wait). I always feel well-apprised of the issues my car has. More

by MBANK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetrius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!

May 04, 2023

The service department got me an appointment very quickly. I expected they were going to have the car for a few days but it was done much sooner. The shuttle service was a nice touch. More

by JTMURPHY51@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Craig
May 08, 2023 -

Ken Ganley Subaru Wickliffe responded

We're thrilled to hear that our service department at Ken Ganley Subaru Wickliffe got you in and out quickly! We always strive to provide a convenient and efficient experience for our valued customers. Thank you for taking the time to share your feedback about our team!

May 04, 2023

The work was completed in the time frame I was told it would take. I appreciated the Lyft shuttle to home and back to the dealership. More

by ROYJCALL@GMAIL.COM
Recommend Dealer
Yes
May 05, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your review! We're happy that our team provided you with a stress-free service appointment! -Ken Ganley Subaru Wickliffe

May 03, 2023

Joe Vitali was a great service to me. What a great employee. He sped me right through the process, kept me informed, and was very helpful generally. More

by zmikelevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Ken Ganley Subaru Wickliffe responded

We're glad to hear that Joe provided you with such great service here at Ken Ganley Subaru Wickliffe! Thank you for taking the time to share your positive experience. We'll be sure to pass along your kind words to Joe and our team!

May 02, 2023

We love Ken Ganley Subaru. We love our Outback. We love the dealership. We love the service. And we adore our little sales girl, Joy Taylor. More

by BILLSMITH7843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Lunar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dario Miocic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Swansinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Makayla LaMonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetrius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Martinitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Campola
May 04, 2023 -

Ken Ganley Subaru Wickliffe responded

We are thrilled that you had an excellent experience with us, Bill! We appreciate your kind words about Joy! She is indeed one of our best assets here at Ken Ganley Subaru Wickliffe! Drive safely, and we hope to see you soon for any future automotive needs! Enjoy your Subaru Outback!

May 04, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 30, 2023

They provide consistency great service, I will only take my car there. You won’t be sorry when you go there. More

by SJEWLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

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