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Ken Garff Honda Riverdale
Ogden, UT
5,638 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,638 reviews
June 24, 2025
My car is around 70K miles. I took it in and was told the 7 year maintenance would be around $3K. I was like let's just do an oil change. I got home and Kyle called me, and I s I took it in and was told the 7 year maintenance would be around $3K. I was like let's just do an oil change. I got home and Kyle called me, and I said let's just do the 7 year maintenance. He said something along the lines of cheaper to do now, then later because my car is already being worked on. He was supposed to call me back with the price. He never did. When he contacted me back to tell me my car is almost done, he was like sorry, I was too busy. And I had to remind him to order my a Lyft I get to the dealership, someone else rings me out and it's $4 not $3K!!! I think they felt I was being ripped off and they gave me 3 free extra car washes. I get in my car my oil life says 20%. I get the follow up text and mention this, and Kyle doesn't respond when I asked him if I can bring it in on Saturday to fix this. I guess he got too busy. Plus, I'm paranoid now as to whether your mechanic did the work since apparently he forgot too. I bring it in and see how you guys reset it. You didn't even check if my oil was changed. Plus, you could have just told me how to do this over the phone. What a waste of my time I told my employee how I was ripped off at Honda. And he tells me he knew someone used to be a tech at Honda and what they do is charge the highest amount of time worked on a car, regardless of how much time they spent on the car Your bill is confusing to read. When I brought my car in to reset the oil button the guy added it to and said that's about right. Over $2K in labor!!! Are you kidding me!!! We went from 3K to 4K because Kyle was too busy to communicate clearly. When he texted about taking your survey if there was anything wrong , please tell him if there's anything he can fix I basically told him he could refund me my $1K back. He blamed it on miscommunication. Wow, maybe if he'd communicate and your billing was more transparent we wouldn't have this issue. On top of that when I went to get my car, you guys started saying 100K maintenance instead of 7 year or 75K miles. So if I drive enough to hit 100K miles this year I'll be out another $4K dollars. I asked the guy helped reset my oil, and he was like, yup. Forget it, this is the first Honda I've bought and probably the last and I just will stop having it serviced there after my last oil change 3 deal packaged oil change. Even other things dealerships I've felt they tried to scam me telling me I need a food change and you can in tell they didn't even check to actually see. You should have just given me my $1K back, because everyone I talk to tells me I got overcharged. It's not good word of mouth marketing for you. More
by AZ
Verified CustomerEmployees Worked With
June 24, 2025
Kyle always helps me when I bring my car in for service. He's honest, great attitude and keeps the entire process stress free. He's honest, great attitude and keeps the entire process stress free. More
by cekiser73
June 23, 2025
I’ve done business with this dealership many times through the years . I’ve always had a good experience. through the years . I’ve always had a good experience. More
by SILUTAH
Employees Worked With
June 22, 2025
Requested a quote on line but no one called or emailed me. 2 days later I called and Zach answered. He made my daughter’s car purchase very easy, told him what we were looking for. Gave me a quote and got me. 2 days later I called and Zach answered. He made my daughter’s car purchase very easy, told him what we were looking for. Gave me a quote and got everything ready for us to just go sign and pick up. More
by blan.molina
Employees Worked With
June 21, 2025
Tyler kept us updated on delivery. Once delivered he arranged to get us in and out faster than I thought was possible. That’s even with us changing our finance plan. In and out in less Once delivered he arranged to get us in and out faster than I thought was possible. That’s even with us changing our finance plan. In and out in less than hour. Very pleased and happy with this purchase. Didn’t feel an ounce of my car purchase ‘what did I just do?’. Deal was made with no fuss or pushiness. Great experience. Thanks! More
by Ross.H
June 21, 2025
I brought my car in Saturday morning hoping that it would be enough time to get it fixed by the end of the day. It was a mistake! I did not hear from the dealership at all the entire day. I called to get an be enough time to get it fixed by the end of the day. It was a mistake! I did not hear from the dealership at all the entire day. I called to get an update at 5:00, but they were not able to help. They left a message to the person helping me. One hour later, I received a text asking if I could leave the car until Monday. It was not convenient but I said yes. On Monday, same story, texted and called but no responses back. Finally got a text at the end of the day telling me that I needed a new transmission.. it was not the case! A day later, they texted after I called again and they said that the sensor was bad and that they would need to order the part, but it would not come until Thursday morning. I was told that it would be done by mid day. No answer again on Thursday. I called again and voiced my frustration but nothing could be done. The main lady left a message for me. Finally on Friday, I received a text to tell me that the car was waiting for me. $700 plus to change a sensor. It took 3 hours. Not sure why I had to wait for so long! Lack of communication and not very professional! This was my first and only bad experience at the dealership. They were always on top before but this time, it was very poor and unprofessional. More
by MELETVIN
Employees Worked With
Sierra
June 20, 2025
Frank Perez has taken great care of my vehicle for years and is always on top of things regarding safety and quality of service. Frank and the service team at Ken Garff are professional, respectful, thoroug and is always on top of things regarding safety and quality of service. Frank and the service team at Ken Garff are professional, respectful, thorough, and knowledgeable about the products and will take great care of you for all of your Honda service needs. The technician always sends an informative video of your vehicle repair needs. The service department is the best thing at Ken Garff. More
by AIRFISH32
Employees Worked With
June 20, 2025
Frank and everyone else were very professional, accommodating and friendly! I loved the overall experience accommodating and friendly! I loved the overall experience More
by Scott.stephenson1966
June 20, 2025
This dealership fulfilled our every request and worked with us completely on our individual needs. I recommend Tyler Briscoe. with us completely on our individual needs. I recommend Tyler Briscoe. More
by baking8782
June 20, 2025
My experience with the service department at Ken Garff Honda Riverdale was deeply disappointing due to their lack of honesty regarding my vehicle's service needs. I brought my car in for a routine oil cha Honda Riverdale was deeply disappointing due to their lack of honesty regarding my vehicle's service needs. I brought my car in for a routine oil change, but the service advisor insisted on recommending several unnecessary repairs, including a costly transmission flush and brake replacement, despite my car showing no signs of issues in those areas. When I questioned the necessity, they provided vague explanations and pressured me to proceed, which felt like an upsell tactic rather than genuine care for my vehicle. After seeking a second opinion from another mechanic, I confirmed that none of the additional services were needed, leaving me distrustful of their integrity. The lack of transparency and pushy approach made this a frustrating and untrustworthy experience, and I won’t be returning to Ken Garff Honda Riverdale for future service. More
by ncrvca
Employees Worked With
