Kia of Port Charlotte

Our experience with Kia was highly successful. Initially, we were somewhat apprehensive when we visited to inquire about two cars we had seen online, and the sales team informed us that one of the Initially, we were somewhat apprehensive when we visited to inquire about two cars we had seen online, and the sales team informed us that one of them had been sold and was no longer in stock. However, by the end of our visit, we ultimately ended up purchasing the very car that we were initially told was sold. As a result, our expectations underwent a significant shift from the beginning to the end of our visit, due to the conflicting information provided. Although we do not appreciate being misled, we are ultimately 100% pleased and grateful that we were able to negotiate a purchase that met our requirements, including the monthly payment amount we were seeking. At the end of the day, we expect 100% honesty and transparency, and we appreciate that you were willing to work with us to achieve a mutually beneficial outcome, despite the initial miscommunication. More

Not very happy right now. Unable to speak with salesperson or general manager. When you call you stay on hold forever and no one answers. If you press sales or service , you Unable to speak with salesperson or general manager. When you call you stay on hold forever and no one answers. If you press sales or service , you can get someone, but the message being left isn't being returned They still haven' t returned my calls and solved the issue after 13 days. . Spent $140,000 in one day on 2 cars and now they will not do as promised tp provide extra key which they misplaced. so disappointed. Perhaps the dealership is too big to pay attention to details. Shelton my salesman was fine, his name is not even updated on your list to evaluate. Attention to detail is important. Sad. More

This dealership maintains a high review rate because they do something called "second delivery". This dealership will not give you the 2nd key to a brand new vehicle on the day of purchase. They make you com do something called "second delivery". This dealership will not give you the 2nd key to a brand new vehicle on the day of purchase. They make you come back a week later. When you come back they will fill out the survey that was sent to you. You are not shown what is on the survey it is just filled out on your device. You are specifically told through text not to open the survey. I traded in a vehicle that i knew i had negative equity on. Upon checking dealership reviews i decided to reach out to kia since they had an "up tp $5000 more" on a trade in if you purchases a new vehicle . This was not real and i was told the dealership will be taking a loss because they just needed to move the car. I spent over 5 1/2 hours to purchase the vehicle. The price of the car online was $35,500.00 , sticker price $41,155.00 and the price the vehicle was sold to me was $43,099.00 . Now this vehicle was on the website as a manager special because it had over 30 days on the lot. When asked about the online offer i was told that i need to read the fine print those are marketing ads to get people through the door and no one is really eligible. Long story short after 5 hours we finally get in the office with the finance manager. Ive purchased many vehicles and every single time the loan is structured. Your are told the rate, term, monthly pay, down payment etc. Non of this was done and we went straight to signing. The finance manager rushed through everything except the warranty which he wanted to sell to me because it was something i "needed". I declined and he stated that the 48 month wear anbd tear of $750.00 was on the house. When i asked him why it was on my paperwork he said i will update it on the system. We continue to go through signing and i realized the lease agreement stated 10,000 miles a year and not 12,000 but that it didnt matter the miles i put on the car if i traded it in with them they would make the charges for the extrta miles dissapear. He said that is what was given to him and if he changed that it would need to change the monthly payment to the vehicle. I told him to cancel the deal and he told me to sign it and he would change it on the back end. I told him to cancel that this was becoming too much of a hassle. While im outside waiting for the key to my tradein all of a sudden they can fix it immediately. I start reading through the paperwork and question him on the price of the vehicle being over MSRP and he said thats so the bank can take the loan but i wasnt paying that amount. When putting the down payment i asked him why the price of the loan was $680 and not $660. He said he could fix it. I asked him why dont we just do the original deal at $700 and no down payment . He said he could fix that with the manager that closed the deal the next day because it would need to be approved. I told him i would mind using the down payment as additinal payments on the lease. After 5 1/2 hours i decided to close on the deal because the finance manager only had 3 weeks at this location and would just fix it like he said. 06/19 I bring in my paperwork and ask to speak to the finance manager and they tell me he has been fired. At this point i knew nothing i spoke to him about would matter. I asked the sales person Austin about the down payment and $5000.00 in dealerfees i was charged when supposibly they took a loss. I was told that all sales get charged $5000.00 in dealer fees. I was taken into an office with a different finance manager and he basically told me unfortunately thats what i signed for and he could see if i theyu could gift me 1 or 2 free oil changes. I declined the free oil changes as this is the last transaction i want with this dealership. After calculating with Kia my trade in was taken in for $7000.00 . i gave away $1000.00 in downpayments. All in all im paying $55,000.00 for a car that was a manager special at $35,500.00. Review shortened More

First, I liked Cody. I purchased the Soul completely online. The ad for the Soul stated in the description that there were several options which weren't on the car. A I purchased the Soul completely online. The ad for the Soul stated in the description that there were several options which weren't on the car. Ad said that there was a Harmon/Kardon sound system, a shelf in rear compartment, also with a cover, heated seats, etc, etc. None of these items were in the car. Since the car was delivered to me, I had no idea. Furthermore, when asked if it had a Harmon/Kardon system, Cody replied yes. There was another salesman with him which should confirm this (if he is truthful). Also, I made a "deal" of my trade (Sonata with 5K miles) for 14K, plus 16K for a Grand Total of 30K. Of course the finance guy wanted me to take out add ons, for which I refused. I am a 70 year old Veteran and was pleased to "get" a $500 rebate towards the purchase of the car. The final price was shown as $30,444, Not $30,000. I don't know where they came up with that figure, and to this moment, it hasn't been explained thoroughly. I know there are dealer fees/registration/etc. But the agreed upon price was $30,000. I was expecting the $500 Veterans rebate to lower the cost to $29,500. I give ONE star to the Finance Department. More

We would definitely recommend Kia in Port Charlotte, especially our salesman, Nino. He not only sold us a great car he also took the time to explain the many new features of it. especially our salesman, Nino. He not only sold us a great car he also took the time to explain the many new features of it. More

They messed up the financing, for the sale, the had to put me in a different vehicle than the one that was agreed on at purchasing, they made it right, but it shouldn't have happened. Could have held you put me in a different vehicle than the one that was agreed on at purchasing, they made it right, but it shouldn't have happened. Could have held you to the contract on the first. Stephane was your only saving grace through the whole experience. So no next time I'll go elsewhere. More

For once I can say the car buying experience was enjoyable. We had an great experience at Kia! After meeting with Charles, he gave us a few options and left the decision to us. Charles was very p enjoyable. We had an great experience at Kia! After meeting with Charles, he gave us a few options and left the decision to us. Charles was very patient, he listened to what we wanted in a vehicle but also the management team made sure we did not go over our budget! Overall, Charles was amazing and we got a great deal and had a great experience! We’ll be back when we're ready for my next vehicle! More

Friendly staff & family atmosphere took the stress away of making a big financial decision! They were able to help my son get financed for his first car and the process was a breeze! I would definitely go of making a big financial decision! They were able to help my son get financed for his first car and the process was a breeze! I would definitely go back for future car purchases. More

Andy was a great salesman. Took his time no high pressure.. Finance department was OK just a few screw ups Took his time no high pressure.. Finance department was OK just a few screw ups More

Great selection of cars, easy going sales staff. Hard hitting aggressive financial guys. Loud music everywhere Hard hitting aggressive financial guys. Loud music everywhere More