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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,914 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,914 reviews

March 31, 2025

The price was fair - the process was easy - I'm very satisfied. Would recommend this dealership to everyone. More

by suttonfive
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Too early to say, I did not leave feeling I had made “the best purchase in the world”. Casey did work hard to secure the deal, however. Considering the small amount financed and the large down payment I More

by Stevejwallace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Mr. Wallace, Thank you for your candid comments regarding your experience. It is clear that we failed to instill confidence and demonstrate competency. As the "experts" our team is sincerely embarrassed with the impression we left you with. We must own our mistakes and grow from them. No excuses. Please accept our apology for failing to provide the level of service you deserve. The Expatriate program with SFS adds layers of verifications. While it can be arduous, ultimately those processes are in place to protect the consumer. To be an effective liaison assisting in the financing process, our team should have maintained communication and shielded you from any unnecessary frustrations or inconveniences. My fear is that we failed to do so in this instance. Otherwise I'm confident we wouldn't have given you the impression we were not being proactive in any regard. Thank you so much for taking the time to have a follow-up discussion by phone. We believe that how we react to our mistakes is even more important than the mistake itself. As the customer, we rely on your feedback to help us improve our processes and coach and counsel the relevant team members. I'm very grateful for the additional time you took to speak with me this evening and look forward to sharing your feedback with the team. Thanks, Timothy Beane General Sales Manager (330)673-3139 ext. 506 tbeane@klaben.com

March 31, 2025

Ken Harris was amazing from the minute I put the inquiry in on the Ram I saw online. I spoke with him either through text or phone call every day until I got to the Dealership to see the truck in person. Ke More

by scottnsher2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Went for recall, antenna broken during car wash. Liz made sure getting it repaired went smoothly. More

by sarahstp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Joe is someone that I can always count on. His communication is on point. He is very thorough with making sure the vehicle has been services properly before notifying me that it is ready. More

by MPG Architects
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

From start to finish, a complete and professional experience. I’ve found my salesperson and dealership for a long time coming. More

by Chuck1738
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

Ridge did his usual fantastic job. A definite asset to Klaben!! So glad he is back in the industry. More

by bvober
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

Very helpful in making sure I got the the car i wanted and fully willing to work with me! More

by singingdevin7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

Very positive experience with salesman and dealership. Ken Harris provided excellent professional service. Highly recommend Ken and the dealership. More

by bez1119
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Excellent experience, everything was very clear, everything was very fluid and the shi helped me throughout the entire process. More

by Israel1286
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shi Crockett
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