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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,969 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,969 reviews

April 16, 2023

I have worked with Joe Hilliard in the past and have always found him to be very helpful and professional. More

by artie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2023

Joe Hilliard called and let us know that the tires we needed on our Grand Cherokee were available and we made an appointment to replace our old worn out Michelin’s with Goodyear Wranglers and he noted th More

by mrsommers45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2023

Perfect dealership to work with. Everyone who works for Klaben share a smile and make you feel welcome. The service department is right there to help as soon as you walk in. Thank yo More

by DKAPSAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Caldwell, Axel Harder
April 14, 2023

Nikki did a good job getting the van fixed and communicating what was going on. More

by waseb4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
April 14, 2023

I have been coming to klaben for almost 15 years and every time they treat me with respect. Shi was great. He knew what wanted and I was in and out. Thank you so much Klaben!!! More

by djstrickler
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shi Crockett
April 13, 2023

I cannot say enough about Greg and the whole Klaben team. With the current state of the market, we had been looking for a vehicle for literally months. We finally came across a vehicle we love at Klaben CJDR More

by mjberdy22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arica Stephens
April 13, 2023

I loved working with Nikki Ripley on my Jeep Renegade! She was fast, friendly, and was super communicative. I will be going there again for my next service! More

by Kbauer10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
April 13, 2023

Great experience John Rebeck found me just the right vehicle I needed st a great Zprice More

by Dedrenski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rebeck
April 13, 2023

Carl was wonderful. Treated me with nothing but utmost respect from beginning to even now. He explained everything thoroughly. Called me the next day to check on me More

by Mindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Baughman....5 stars, Carl Esker, Arica Stephens
April 12, 2023

This was the third visit for the same issue, which I was told in the end couldn't be fixed. My car spent a significant amount of time in service, and came out with the same issue. I was especially frustrate More

by JAHENRY2
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dennis Terlaak
Apr 12, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your recent visit to our service facility. I appreciate the 4 star rating you gave me personally, but like you, I am disappointed that we could not deliver an experience that left you completely satisfied. As you mention, your vehicle did spend a significant amount of time with us, as we exhausted every resource at our disposal, in an attempt to attain a satisfactory resolution. In the end, when comparing your vehicle to like vehicles that also exhibit the same scenario, we are bound by the manufacturer to label it a characteristic of the vehicle. In putting myself in your shoes, I would not like hearing that news either. That is why we looked for a way to give you some peace of mind with an extended warranty that addressed your issue. And as you know, the sales team is involved as well as we work to get to a satisfactory point on the new vehicle that you have on order. We will continue to work as a team in offering any assistance we can, as you explore any and all options moving forward. Just know that I and the entire Klaben team remain at your service. Dennis Terlaak, Service Manager, dterlaak@klaben.com.

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