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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,969 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,969 reviews

April 07, 2023

I always have a great experience with the team at Klaben. I feel they greatly value their customers and are honest about work and pricing. More

by Saeusanio
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
April 07, 2023

Tina Kelly has consistently given us outstanding customer service. We operate a fleet of cargo vans and Tina does everything she can to communicate status, expedite parts and complete repairs in timely mann More

by dbenincasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Kelly
April 06, 2023

Tina and the entire Promaster team are AMAZING! Fast service, knowledgeable and PROs in PROMASTER!!! More

by superfrk1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Kevin, Nick, James, Tina Kelly
April 05, 2023

Shi & Greg are awesome! Thank you Klaben! You guys are the best! I will be back More

by Callie mason
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arica Stephens, Shi Crockett
April 05, 2023

I leased a brand new Ram and after 2 weeks it broke down in the middle of the road. I took it to the service department and have been told I have to wait almost a month to get it back! I expressed how unhap More

by Ray1175
Recommend Dealer
No
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Ray, Thank you for taking the time to post a review of your experience at our service facility. While we appreciate the positive remarks regarding your interaction with our sales department, clearly we failed at delivering the same experience at our service department, and for that I apologize. We welcome honest feedback, such as yours, that tells us as a team, how we are doing when it comes to meeting and hopefully exceeding the realistic expectations of our customers. We welcome feedback, we listen, and we address accordingly. We want, and need for our customers to hold us accountable, just like we hold ourselves accountable. I hope the fact that multiple team members reaching out is an indication of how seriously we take customer comments. We also appreciate the time spent in phone conversation with those team members and trust that the resolution discussed represents our commitment to customer satisfaction. We know our business model only works with people. Those people being customers and team members alike. Without both, we would not be in business today. I will end by thanking you again for your feedback and ask that you continue to hold us accountable, which leads us process improvement. I and the entire Klaben team remain at your service. James Arnold, jarnold@klaben.com, 330-673-3139 ext 409.

Apr 06, 2023 -

Ray1175 responded

I greatly appreciate your entire teams attention to this matter. Everyone that I spoke with was very understanding of my situation and went above and beyond to make it right. I have been going to Klaben since 2015 and service like this is why I will continue to take my business here in the future. Once again thank you all so much for really taking the time to make this right!

April 04, 2023

Very helpful in all steps of the process. Did not push me to get something I didn't want More

by Daine Greider
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arica Stephens
April 04, 2023

Working with John Rebeck to acquire a Pacifica was a comfortable and smooth, quality experience. His detailed attention to my needs was much appreciated and exceeded my expectations. I was very impresse More

by CONIFERDEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Rebeck
April 03, 2023

(The Mrs is writting this) My husband surprised me and bought me my first ever brand new car from Klaben Kent. A 2023 Dodge Charger SXT AWD and I'm in love with her!!💜 He was already a customer, so he we More

by jenniferwilliamson2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Esker
April 03, 2023

I had a great experience with Klaben Sales and Service Departements. We have purchased and leased vehicles from them. More

by mjshockey2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Axel Harder
April 02, 2023

They are professional and helpful. We have developed a relationship with our salesman and wouldn't have it any other way. More

by Manselp196
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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