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Klaben Chrysler Jeep Dodge Ram

Kent, OH

Overview
Employees
Reviews
Vehicles
4.9
7,951 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,951 reviews

September 26, 2022

Chris was very professional Paperwork was done in a timely manner The whole experience was easy. More

by thaddad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2022

Justin went above and beyond to get us out of our explorer and into a brand new RAM 1500! My wife is incredibly happy to have her own truck. More

by JLAFFERTY8907
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2022

We have been purchasing our cars from Klaben for over 20 years! We love working with Justin! More

by sankoes2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2022

Everyone was very welcoming, the process was quick and everything was explained thoroughly. I am very happy with the outcome of my purchase! More

by Ava
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Williams
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September 26, 2022

I enjoyed the experience in purchasing my new 2022 Jeep Cherokee. The salespeople we're friendly and very helpful in getting the car delivered. And the financial paperwork was handled quickly. More

by JERRY CAFARELLI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2022

Had a 10am Tues appt & car didn’t get seen for 6hrs! Only to find out they didn’t have the part. Was then told my car would be fixed first thing next morning (We’d) and my car wasn’t fixed til 4pm. I More

by frenzy808
Recommend Dealer
No
Employees Worked With
Joe Hilliard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
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Sep 28, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback regarding your recent visit to our service facility. Clearly we failed you miserably. You deserved, and were right in expecting a much more positive experience. Although we did not demonstrate it, we are better than this. It is our desire for every customer to hold us accountable. In the long run, that accountability will make us better. We realize that you have choices for your automotive needs and the fact that we put you in a position to consider choosing other providers over Klaben, goes totally against our business model. I also greatly appreciate you taking even more of your time to speak with me via a phone call. There is no question that our communication to you should have been more timely and considerate. Your comments have been shared with our team as we work to collectively identify and correct the root cause of your dissatisfaction. Your loyalty to Klaben is never taken for granted, and know that I and the entire Klaben team remain at your service. James Arnold, jarnold@klaben.com, 330-673-3139 ext 409.

September 26, 2022

The dealership had my car for 8 days and still didn’t do a full inspection to see why my transmission wasn’t working right. I took it to another dealership and they were able to have it fixed in 2 days and More

by west13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Ashlee- Thank you for taking the time to fill out a review for your service. First, let me tell you that we are all embarrassed by the outcome of your visit. We make no excuses for your experience and we will be the first to tell you that we failed you tremendously. We failed to deliver the utmost care for you and your vehicle and we failed to address your concern. So you are aware, we utilize comments such as yours to continue the training, coaching and development process of our employees to find where the shortcomings are so we can adjust and fix those issues. I have called and emailed you so please feel free to reach out to me directly to help mitigate any further issues. Please know that I and the entire Klaben team are at your service. Dennis Terlaak Service Manager 330-673-3139 x420 dterlaak@klaben.com

September 23, 2022

It's hard to make an appointment. The online scheduling is ridiculously inefficient. It takes weeks to get in for routine maintenance. Once you do get an appointment scheduled you'r More

by cesenwein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't remember the name of the person I spoke with
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Sep 23, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent visit to our service facility. As you probably know, we ask for feedback through many different venues. We ask because we want the honest feedback, such as yours, that tells us how we are doing when it comes to meeting, and hopefully exceeding the expectations of our customers. Clearly we failed you on this visit and for that I apologize. It was not our intention and there are no excuses for your experience. I left you a voicemail earlier as I hope to be able to speak with you to personally apologize, and to also gather any other details that you would like share. The details we obtain become the basis for counseling and coaching sessions with our team members. The details also help us identify root causes to the issues that led to an unsatisfactory experience. We then take the responsibility of correcting those issues seriously. We want and need to always be looking for opportunities to improve upon what we do, which takes me back to the desire for honest feedback. I will end by thanking you again for your feedback and I hope to hear from you soon. James Arnold, jarnold@klaben.com, 330-673-3139 ext 409.

September 23, 2022

Nick has been an excellent ambassador the Dodge brand. I'd recommend him to anyone! More

by peter.nagy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Nick Kulich
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September 22, 2022

Excellent customer service. My experience with this dealership has always been excellent which is why I come back each time. I know I'll be taken care of. More

by Alyssa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin, John Coco III
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