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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,931 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,931 reviews

August 04, 2022

Called ahead made an appointment very easy service writer was great dropped my truck off they took care of all its needs picked it up girls at the service desk were very nice I’m happy with your service. See More

by t.ilg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King, Clayton Williams
August 03, 2022

Everyone is very friendly and nice and have never had a problem there and is always listening to the problems you have with your car and they always fix it More

by kmsmeznik9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Williams
August 03, 2022

Work performed on my vehicle was above and beyond my expectation. Constant communication with regards to each step of the process. More

by csiegert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
August 03, 2022

Three days after having my UConnect Screen replaced I received another error message stating I need to return to the dealership. I have already had the jeep serviced for the same issue 3 times (the jeep More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with a review of your experience with Klaben. I completely empathize with and understand the cause of your dissatisfaction and frustration. I sincerely apologize that we have thus far been unable to rectify the issue with your truck. We appreciate that you recognize this is not a Klaben issue but rather an ongoing issue with the vehicle itself. We strive to do everything in our power to fix the vehicle correctly the first time, yet there are times where the manufacturer makes the difficult for us. I am truly sorry. We continually ask for honest feedback, such as yours, that we share with our team members as we work to improve upon our commitment to providing our customer's value and a level of service that exceeds their expectations. You took time to speak with Justin Bolen and provide further details. Thank you so much for your genuine perspective and thoughtful comments. A member of our Service Leadership Team will be contacting you shortly to discuss a plan to correct the issues you have provided. Dennis Terlaak Service Manager Klaben Chrysler Jeep Dodge & Ram dterlaak@klaben.com 330-673-3139 x420

August 03, 2022

Staff was friendly and personable. Facility was clean w/ nice amenities. I felt Ryan and Chris were both receptive to my needs for leasing and buying out. More

by mikegonz78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2022

The best purchasing experience. Friendly, professional, knowledgeable. All were accommodating and helped me get the vehicle I wanted. More

by Ek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin, John Coco III, Gus Polos
August 03, 2022

i cant say enough about Joe Hilliard & the image he gives klaben Joe always goes above and beyond. always treats you like your the most important person in his world. he never thinks the way you are expl More

by SHVDMONKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2022

Quick and easy. I was very pleased with the staff and especially that they were able to personally deliver my car to me when we were done. More

by Andybaranek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Gus Polos
August 02, 2022

I have purchased many vehicles over the years from Klaben and I love the dealership. They have treated myself and my family great…every time! Gilbert, is a great salesperson and also someone I consider a goo More

by tbagley1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin, John Coco III
August 02, 2022

I have leased 5 cars over the years from the Jeep dealership and I can’t tell how great it has been easy and they always stay in my price range. Then I go to the service department and it’s also the More

by nern
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joe Hillard
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