Klaben Chrysler Jeep Dodge Ram
Kent, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I’d recommend the sales department, not service. The sales depart was great to work with. They provided prompt responses, and high quality customer service. The service department in the other hand w sales depart was great to work with. They provided prompt responses, and high quality customer service. The service department in the other hand was awful. Communication was terrible, After confirming I would be updated, I consistently had to reach out to get an update on the status of my truck. They also missed the initial date I was told my truck would be ready, which I only found out by once again having to reach out to them. I spoke to the service manager who seemed much more concerned with providing me with excuses, than he was listening to my complaints. To top it off, when I finally picked my truck up it was dirtier than when I dropped it off, after I was told it would be washed. More
Carl at Klaben is our go-to for all of our car needs and questions. He is informative and knowledgeable. He took the time to explain all technology and features to me with the purchase of our new cars. Carl questions. He is informative and knowledgeable. He took the time to explain all technology and features to me with the purchase of our new cars. Carl is personable and remembers our family. It’s nice to know we can count on him in the future! John Coco made paperwork quick and easy. We appreciate the help! More
Casey and the team at Klaban made the process of buying a vehicle a very pleasant experience from start to finish. They never pressured me to get a sale done and worked with me every step of the way to insur vehicle a very pleasant experience from start to finish. They never pressured me to get a sale done and worked with me every step of the way to insure I was satisfied. I would recommend buying a vehicle from Klaban. More
I first went to Haasz Automall to look for a car and was treated so poorly by the salesmen and other staff. Once I visited Klaben it was overall such a better experience. Friendly people and just a wonderfu treated so poorly by the salesmen and other staff. Once I visited Klaben it was overall such a better experience. Friendly people and just a wonderful service. Carl was so kind and helped me get everything I wanted plus more! It was so painless and easy as car buying should be. I will most definitely be directing friends and family to Klaben ASAP. Especially referring them to Carl! More
Very clean and comfortable environment at Klaben. All the people I dealt were very welcoming and professional. Scott was my salesman and I'd definitely recommend him to anyone looking for a vehicle. people I dealt were very welcoming and professional. Scott was my salesman and I'd definitely recommend him to anyone looking for a vehicle. More
Personal customer service was fantastic, vehicle was in pristine condition as a certified used car, Jeff went above and beyond to make the buying experience the way it should be. His attention to detail w pristine condition as a certified used car, Jeff went above and beyond to make the buying experience the way it should be. His attention to detail was impressive. We will definitely look to this dealership again for future purchases. Well worth the hour drive. More
Special thanks to Joe and the service team for taking care of my Jeep. I had to have an unscheduled tire replacement. Joe got me in right away. Thanks again! care of my Jeep. I had to have an unscheduled tire replacement. Joe got me in right away. Thanks again! More
I truly enjoyed working with Gina! The entire process was very pleasant! It was low pressure and she was so accommodating! She took the time to explain in detail the vehicle information, which took her beyon very pleasant! It was low pressure and she was so accommodating! She took the time to explain in detail the vehicle information, which took her beyond her business hours. We will definitely be back for future purchases! More
Kim was wonderful in getting our Jeep Wrangler in for service and being very personal and friendly. The technician made sure that we could safely drive! service and being very personal and friendly. The technician made sure that we could safely drive! More
I drove all the way from Massillon (almost an hour drive) for service on my 2017 Pacifica. Joe Hilliard was very nice and got me in and out in under an hour. Thank you Joe.!! for service on my 2017 Pacifica. Joe Hilliard was very nice and got me in and out in under an hour. Thank you Joe.!! More