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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,289 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,289 reviews

May 29, 2021

I’d recommend the sales department, not service. The sales depart was great to work with. They provided prompt responses, and high quality customer service. The service department in the other hand w More

by Rich
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Scott Sobie
Jun 04, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Hello. Thank you for taking the time to provide a review of your recent experience at our service facility. I appreciate your positive comments regarding the sales department, and I agree that they are great to work with. My attention however, is understandably focused on your experience at the service department. We failed you miserably. No excuses. Our lack of proactive communication is unacceptable on all levels. To top it off, the excuses as well as the truck being dirty only strengthened the negative. I appreciate you also taking more of your valuable time to speak with me via a phone call and for providing further details and insight into your experience. As I said, we ask for feedback through many different venues because we truly want to hear what our customers have to say. I now have the responsibility to take your feedback and use it in a way that raises awareness of process flaws, and allows us to address those flaws and process failures. Your comments have already been, and will continue to be shared with our team, as we move forward in preventing this same type of experience from reoccurring in the future. All of that being said, I hope the offers of a resolution are taken as an indication that we care and do truly value you, your business and your time. I thank you again for your feedback, and apologize for not delivering the type of service experience that you should expect and deserve. Mike VanHoose, mvanhoose@klaben.com, 330-673-3137 ext 107.  Report

May 29, 2021

Carl at Klaben is our go-to for all of our car needs and questions. He is informative and knowledgeable. He took the time to explain all technology and features to me with the purchase of our new cars. Carl More

by Tboyce410
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Carl Esker
May 29, 2021

Casey and the team at Klaban made the process of buying a vehicle a very pleasant experience from start to finish. They never pressured me to get a sale done and worked with me every step of the way to insur More

by JPalumbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
May 29, 2021

I first went to Haasz Automall to look for a car and was treated so poorly by the salesmen and other staff. Once I visited Klaben it was overall such a better experience. Friendly people and just a wonderfu More

by chelseya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
May 28, 2021

Very clean and comfortable environment at Klaben. All the people I dealt were very welcoming and professional. Scott was my salesman and I'd definitely recommend him to anyone looking for a vehicle. More

by mdm2390
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sobie
May 27, 2021

Personal customer service was fantastic, vehicle was in pristine condition as a certified used car, Jeff went above and beyond to make the buying experience the way it should be. His attention to detail w More

by elsfh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Jeffrey Beane
May 26, 2021

Special thanks to Joe and the service team for taking care of my Jeep. I had to have an unscheduled tire replacement. Joe got me in right away. Thanks again! More

by njohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

I truly enjoyed working with Gina! The entire process was very pleasant! It was low pressure and she was so accommodating! She took the time to explain in detail the vehicle information, which took her beyon More

by eannm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina Williams
May 25, 2021

Kim was wonderful in getting our Jeep Wrangler in for service and being very personal and friendly. The technician made sure that we could safely drive! More

by joankubus
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
May 24, 2021

I drove all the way from Massillon (almost an hour drive) for service on my 2017 Pacifica. Joe Hilliard was very nice and got me in and out in under an hour. Thank you Joe.!! More

by hempt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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