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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,950 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,950 reviews

September 30, 2021

I liked most everything in my experience with klaben would recommend to others as well More

by Jgus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carl Esker
September 29, 2021

Very efficient and nice people, they were very helpful and I’d return to the facility More

by Trailhawk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

Returning my lease truck was simple and easy. All my questions were answered and I’ll continue to use Klaben because of the service I was provided. More

by bradjones89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin
September 28, 2021

Justin Bolen is just an amazing salesman and really went out of his way to work with my schedule! I got there late but he and Frank both stayed late to help me get all of the paperwork done! I couldn’t be a More

by danielwsell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2021

My appointment was 8:30 am 9/15. No response from dealership. Called near quitting time. Response was a work order had not been finished. 9/16 I called, work would be done that day. Drove by dealer More

by Wil looman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Stinnett
Sep 27, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback Mr. Looman, regarding your recent visit to our service facility. Our internal and external communication was lacking in detail as well as dedication, and put you in this position of being completely dissatisfied. I apologize for your experience and offer no excuses. We are better than this visit demonstrated, and you deserved better than what you experienced. Your feedback will be shared with our entire team as we work to get better at what we try to do everyday, which is to not only meet, but exceed the expectations of our valuable customers, such as yourself. I also appreciate you taking even more time to speak with me via a phone call, and for providing more details of your experience. Just know that all of your communication does not fall on deaf ears. Moving forward, if there is anything that I can do for you please let me know. Myself, as well as the entire Klaben team, remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

September 27, 2021

Horrible experience. Paid $95.02 for an oil change and they never even filled up my windshield wiper fluid. It was empty prior to the appointment, got in my car and tested it and it was still empty. I had More

by badaluccon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Graham
Sep 27, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback regarding your recent visit to our service facility. The fact that we neglected to fill the windshield washer fluid, which in turn, understandably, left you questioning whether or not the remainder of the service was performed is unacceptable. We have the training and processes in place to prevent such an occurrence and we failed miserably. No excuses. Your comments will be shared with the entire team as we work to determine the cause of the process failure. We then have the responsibility to keep this same experience from happening in the future. I want you to feel confident that you did indeed receive the service that you paid for. We are not in a position of needing every dollar that we can get today. Our business model is built on creating customers for life and when our actions go totally against our model, we work hard to correct it. I also want to thank you for the time you spent in phone conversation with me. Being able to obtain further details of a customer's experience can prove invaluable when it comes to correcting issues. I hope that the resolution we discussed meets with your satisfaction and is an indication that we truly do value you and your business. I will end by thanking you again for your feedback and apologizing for not delivering the type of experience that you should expect and deserve. I and the entire Klaben team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

September 27, 2021

I can't say enough good things about the experience my wife and I had in purchasing a used Ram 2500 from Klaben. John Stokes, our sales associate was outstanding! More

by kjc431
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stokes, Arica Stephens
September 25, 2021

Great professional service! They addressed all my needs and took the time to make buying a car a fun experience! More

by Cmaravilla6293
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Polos
September 24, 2021

Before coming back to Klaben my husband and I visited a couple other local dealerships to our area and were not happy or impressed. Casey, Chris and John made my experience effortless and actually enjoyabl More

by Achlad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Gus Polos
September 24, 2021

Fantastic experience! I bought my vehicle from 1400 miles away, which makes for many uncertainties. After searching for the exact model, color, year, miles, price, etc, I found what I was looking for at More

by jsrogoff71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Arica Stephens, Gus Polos
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