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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,947 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,947 reviews

June 22, 2021

At first the service was good, but at the end it was stated that my truck was good, and then last minute more issues arise. More

by bradegan19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
Jun 22, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback regarding your recent visit to our service facility. I appreciate the high marks for friendliness and overall this being considered a positive review, however the fact that we put you in a position to be less than completely satisfied in all areas is a concern. We ask for feedback because we want to hear it. We consider honest feedback, such as yours, an excellent tool for measuring exactly how we are doing when it comes to delivering the type of experience that our customers should expect and deserve. I also want to thank you for taking the time to speak with me via phone, and for providing me further insight into your experience. We clearly did a poor job in communicating with you during the service. No excuses. Your comments will be shared with the entire team as we work to prevent the same type of experience from happening again, moving forward. I hope the resolution I proposed is an indication that we truly value your time and your business. I will end by thanking you again for your feedback and apologizing for not meeting your expectations. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

June 22, 2021

The Klaben team was great to work with, no pressure, reasonable communication, and considerate with request. The no haggle pricing for the trade vehicle and new vehicle made the purchase process smooth. More

by mkline22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
June 21, 2021

Greeted by Gina within moments of arriving on the lot. She wasn’t pushy, simply asked what my plan was and she took it from there from the beginning of the transaction to the end answering any and all que More

by Amandalynn79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Williams
June 20, 2021

Casey was awesome, he was able to work out an awesome deal and has the customers best interest in mind. I would definitely recommend him to anyone looking for a Chrylser/Ram/Dodge/Jeep product. Overall More

by rdorsey9459
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
June 20, 2021

Klaben always takes care of us. Casey was patient and knowledgeable, Tim always does what he can to make sure the numbers work right for you and finance was quick. More

by brandoncollier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
June 19, 2021

My first experience at Klaben Service was great thanks to Kim. I brought my car in and Kim took care of the rest. Great customer service with a smile. More

by lauraleeb50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
June 18, 2021

Every part of the buying process was professional and seamless. Every salesperson I interacted with was informative, knowledgeable and helpful. The staff were considerate and efficient. Don and John we More

by sisson2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
June 18, 2021

Great experience purchasing my used 2018 CRV from Klaben. They went out of there way to make it a positive and rewarding experience. Chris even drove it out to me at work over 40 minutes away and picked up m More

by alraygraham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
June 18, 2021

Kim Rafferty was AMAZING. She went overboard to keep me updated and to expedite the return of my car. Highly recommend her! The only thing I didn’t like was while waiting for my radio to come in it was par More

by Stardust979
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
June 17, 2021

We needed some service done for a check engine light. Kim Rafferty provided excellent service. She was very personable and accommodating during our entire process. More

by RyanB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
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