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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,239 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,239 reviews

April 02, 2020

Jeff Beane has always been a very professional and helpful salesperson. I continue to come back to Klaben for a reason! Jeff knows the inventory, he knows the deals, and is always pressure-free and ea More

by Wdunc18
Recommend Dealer
Yes
Employees Worked With
Kim Devlin, Jeffrey Beane
April 02, 2020

Don Jacobs is the Best!!! I was a whole 3 and a half hours away and they were able to get me approved and my car delivered to me within a day!!!! I’ll never forget you guys. Thank you for everything!!! More

by bharper1583
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
March 31, 2020

I worked with Zack to lease a 2020 RAM 1500 and he was a true professional! Very kind, knowledgeable, and didn’t pressure me into making any irrational decisions. He was extremely responsive and willing to More

by Dave M
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin, Zack Price
March 31, 2020

I was very happy with the service on my Dodge. It was during the time of the virus stay home order, but I was pleased that Klaben service was still open. They even let me and my daughter wait in the lobb More

by dlmarshall63
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
March 31, 2020

Exceptional service - went through various programs and options to get me what I was looking for within the payment range I desired! 0% financing was a great bonus! More

by stox.william
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beane
March 30, 2020

Service advisor had poor communication The last several times I have brought my car in for service I have felt like a second class citizen. It feels like my car gets moved to the end becaus More

by CLE2JAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Graham
Apr 03, 2020 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with a review of your recent visit to our Chrysler Jeep Dodge Ram service facility. I am embarrassed as well as frustrated that your visit transpired as you describe. I apologize. You deserved much better, no excuses. We ask for feedback through many different venues, as we are looking for the honest feedback, such as yours, that tells us exactly how we are doing when it comes to delivering the type of experience that our customers should expect and deserve. It is then our responsibility to use that feedback in a way that hopefully makes us better. We continually coach, counsel and train with our team members on the importance of setting expectations with our customers, and the responsibility we have to live up those expectations. Rest assured that your experience has been reviewed by the leadership team and will be shared throughout the ranks of our organization. I welcome the opportunity to speak with you in order to gain more insight into your experience and to see if there is anything that I can try and do for you at this point. Again, I thank you for your feedback and apologize for not delivering the type of experience that you deserve. Mike VanHoose, mvanhoose@klaben.com. 330-673-3139 ext 107.

March 29, 2020

Service Joe and Justin met all my needs in the service department. As usual they were kind, informative and professional. Never in 35 years have I ever had a More

by MMEKEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
March 29, 2020

Joe from service always goes out of his way to make sure everything is done right. He is easy to deal with and maintains great communication. Thanks for your professionalism Joe. More

by paulbriangallagher
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2020

fair price no pressure sale, great service may be back for a new vehicle. good choices on lot. .A friend told me to check them out. worth a look More

by TOM11DEB02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Kim Devlin
March 27, 2020

Great selection of vehicles. No high pressure tactics at all. Jeff my salesperson was fantastic from start to finish. Was very responsive to all my text messages and answered every question I had and I had More

by dtacsar
Recommend Dealer
Yes
Employees Worked With
Kim Devlin, Jeffrey Beane
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