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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,927 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,927 reviews

August 03, 2020

I hate buying a new vehicle for any reason. Sales people never seem to have your best interest at heart. EVER! My husband and I stopped by this dealership just on a wim. We had been searching for a minivan More

by JT Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beane
August 03, 2020

Very easy to work with. Made one heck of a deal for my wife while other dealerships couldnt even touch there offer. Returning customers for years with myself and other family members as well. More

by AUDIOMAN93
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin
August 03, 2020

Friendly, fast services, didn’t try to push anything on us. And got us just what we wanted. At the payment we was wanting also. They are my go to dealership from now on.....Thank you Jeff Beane and Klaben More

by Jerrydavis075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beane
August 03, 2020

When I took my Jeep to service for my scheduled appointment they found out that I had a bad tire. Thank goodness they do their inspection test otherwise I wouldn’t have known. More

by cheneylc03
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2020

Gilbert was amazing! Got me out of something I hated and into a brand new wrangler! He was easy to work with and super nice! More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin
August 01, 2020

Our first experience buying from Klaben and they knocked it out of the ballpark! Nick Kulich exceeded our expectations and made the experience very pleasant. More

by McDuvey
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Kulich
August 01, 2020

Jeff was fantastic. I had difficult circumstances to work through! And we were able to work out a good result! Thank you Klaben for being there through the years! My very first vehicle in 1987 was purchased More

by Ann Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin, Jeffrey Beane
August 01, 2020

I will continue to purchase every car here because of the experience I get each and every time. Jeff and Chris were a pleasure to work with, and Brian made it so quick and easy to get the financing done. More

by Bombers33
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beane
August 01, 2020

We had a great experience buying a truck from Klaben. The staff was very friendly. It was a pleasure doing business with Jeff and Brian. We will certainly look to do business at Klaben again when it is time More

by Tom & Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beane
July 31, 2020

Chris was amazing- kind, helpful, knowledgeable, and patient. We couldn’t be more pleased! Our only complaint was when the finance employee became visibly irritated with us for not purchasing the exte More

by jgilroy
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
Aug 18, 2020 -

Klaben Chrysler Jeep Dodge Ram responded

Jennifer, Thank you for sharing your feedback regarding your Pacifica purchase. While I am glad you had a positive experience with Chris I am alarmed that an employee would exhibit anything other than professionalism. Every employee is held to the same standard of customer care and I sincerely apologize for our failure in this regard. Every employee is a direct reflection of the organization and I want to assure you we consider the experience you described as completely unacceptable. Again I thank you for your genuine, candid and valuable feedback as it is an opportunity for us to improve by counseling and training our team members. Tim Beane Sales Manager 330 673 3139 ext 506

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