Back

Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,905 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Contact Dealership

1106 West Main Street

Kent, OH

44240

Directions

By Type

Showing 7,905 reviews

July 09, 2019

Bought new Jeep Wrangler I ordered a new Jeep Wrangler, John Coco & his staff went out of their way too make my buying experience an A+, Jeep arrived super fast and i will cer More

by gfskully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
July 09, 2019

Great Dealership Enjoyed my visit and purchase from Klaben Jeep / Chrysler Dealership. Especially appreciated Jeff Beane - wonderful to work with and very accommodati More

by gsk1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin, Jeffrey Beane
July 08, 2019

Always accomodating I love coming to Klaben for their overall customer service and quality of work. I was in a huge jam this last time to get my oil changed, tires rotat More

by Angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2019

Always Ready To Serve Customers I have been going to Klaben Chrysler Jeep Dodge Ram service for many years now, and I believe they are terrific! Service Tech Joe Hilliard is in my ph More

by RSIDOTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2019

Poor service resulting in unsafe car on the road I brought my car to this location to get a lot of work done on my undercarriage, When i got my car back i was told everything was taken care of and no More

by evan
Recommend Dealer
No
Employees Worked With
Justin Stinnett
Jul 08, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your valuable feedback regarding your recent experiences at our Chrysler Jeep Dodge Ram service facility. I don't know how to convey the shock, disbelief and embarrassment I feel after having read your comments and reviewing your service history. To say that we failed you is an understatement. I will not even begin to try and offer any excuses, for there are none. We are constantly requesting feedback from our valued customers as we know that is the only true gauge we have to measure how we are doing when it comes to delivering the type of experience that our customers should expect and deserve, and in this case, your honesty and time are truly appreciated. Yes, it is painful to read, but we need to read it just the same. I also want to thank you for taking the additional time to speak with me on the phone and for further expressing your concerns and disappointment in us. Just know that your comments do not go unrecognized. We now have the responsibility to take your feedback and utilize it in a way that will drive us to determine the root cause for your concern, and then to fix it, swiftly and permanently. And my commitment to you is that we will do just that. All of that being said, if there is anything that I can try and do for you at this point, please let me know. Again, I thank you for your feedback, and sincerely apologize for not delivering the type of service that would have left your faith in the Klaben organization in tact. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

July 08, 2019

excellent service! awsome service, I had 3 recalls and the young lady in the service check in got me in and out with no hassle.I was worried it would take all day and it More

by reedycp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Kelly
July 08, 2019

Great experience! I was new to leasing, john and joe were awsome! I went in with an idea of what I wanted, as I went though several test drives with other dealers but c More

by Topez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Joseph Pekar
July 07, 2019

Highly satisfied customer It was a pleasure doing business with John Coco at Klaben. We did most of the dealings through email which was easy and straightforward. When i arrive More

by Greg3175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
July 07, 2019

Great customer service I bought my van from Klaben in 2010 and have always had it serviced at the Kent Klaben Service Center. They always get the job done and take great car More

by KC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
July 06, 2019

Highly recommend John at Klaben Our experience leasing a new vehicle was so smooth and comfortable. The dealership was busy and John made sure to balance his time with us in a way th More

by kbokal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin, John Coco III, Kim Devlin
...
410
...