Klaben Chrysler Jeep Dodge Ram

Exactly as advertised. We drove in from out of state so we asked John a lot of questions over a series of phone calls. John took the time to answer all my questions and als We drove in from out of state so we asked John a lot of questions over a series of phone calls. John took the time to answer all my questions and also went out to the car to answer questions from the car. We showed up a day earlier than planned and Carl filled in and helped us out on John’s day off. Everything checked out exactly as described and promised. This was an excellent auto dealership experience. More

John Coco and Carl Esker were extremely helpful. Everyone is friendly and helpful that I have worked with at this dealership. They get you in and out as quickly as possible. However, they also take Everyone is friendly and helpful that I have worked with at this dealership. They get you in and out as quickly as possible. However, they also take the time to get to know you and help with what you need in a vehicle. More

Excellent service As always. Wonderful service and wonderful People to work with. We are so happy with our vehicle. Have purchased all of our vehicles from Klaben. Tha As always. Wonderful service and wonderful People to work with. We are so happy with our vehicle. Have purchased all of our vehicles from Klaben. Thank you for everything More

Service and Recall I came in for a schedule for a oil change and 2 recalls on my 2018 Chrysler Pacifica. This is my first time visiting this service center. I was greete I came in for a schedule for a oil change and 2 recalls on my 2018 Chrysler Pacifica. This is my first time visiting this service center. I was greeted by Ritchie (the one who made my appt) I waited in the waiting area with water, coffee and Donuts!! There ended up being a 3rd recall. Such a wonderful experience. Thank you Klaben Service and Ritchie I will be back!!!! More

Outstanding Customer Service I contacted Artie Gissinger regarding my vehicle that had been involved in an accident. Artie was extremely helpful during the entire process. He let I contacted Artie Gissinger regarding my vehicle that had been involved in an accident. Artie was extremely helpful during the entire process. He let me know when the insurance representative arrived, answered my multiple calls and questions. Artie was very courteous, kind, patient, and gave me useful advice. I highly recommend Artie at Klaben Body Shop. Artie deserves a commendation for outstanding customer service! More

Pre-trip check and washer fluid hose replacement Dear Klaben Service... I called Corey Graham about 5 days before my wife, oldest daughter and one of our grandsons planned to take a trip to visit Dear Klaben Service... I called Corey Graham about 5 days before my wife, oldest daughter and one of our grandsons planned to take a trip to visit close friends in Virginia. Our Grand Cherokee had an issue with the front windshield washer fluid not spraying + I wanted to get all of the fluid levels, tire pressure, etc., checked for the trip. While Corey told me Service was already booking appointments 3 weeks out, he found an early morning appointment and was able to squeeze the Jeep in. Since purchasing our Jeep from Don Jacobs back in April 2017, the customer service experience with all of the folks at Klaben has been nothing short of outstanding. With front-line, customer-centric and caring personnel like Corey Graham, I will continue to make the 45 minute drive from Broadview Heights for all of our Jeep needs. Corey could have held his ground and simply stated he just couldn't accommodate the short notice service appointment; however, he realized that with a long trip around the corner it was best to have everything checked out and the sprayer fixed. Thank you, Corey and thank you to a wonderful Klaben Team!! Continued Success, Pete Tama More

Amazing service! John coco helped me get into my 2nd Jeep. He was attentive to my needs/ wants in a car and helped me any way he could. I highly recommend them! John coco helped me get into my 2nd Jeep. He was attentive to my needs/ wants in a car and helped me any way he could. I highly recommend them! More

Good overall experience Staff was friendly. Got the car that I wanted. Got the price I was looking for. Very happy with my new Dodge Charger!! I will be recommending my frie Staff was friendly. Got the car that I wanted. Got the price I was looking for. Very happy with my new Dodge Charger!! I will be recommending my friends and family to visit this dealership. More

Great Job! Gilbert was so helpful with my Jeep purchase! Thank you so very much! Kim made signing so smooth! Thank you so much! Loved the experience! Jenipher Gilbert was so helpful with my Jeep purchase! Thank you so very much! Kim made signing so smooth! Thank you so much! Loved the experience! JenipherN McHood More

Quick and painless We knew what we wanted and Nick was very helpful in finding us what we wanted at a reasonable price. Kim in finance was also very friendly & helpful. We knew what we wanted and Nick was very helpful in finding us what we wanted at a reasonable price. Kim in finance was also very friendly & helpful. She made the process smooth and quick. This is the second vehicle we have bought at Kaben and will return in the future.Quick More