Klaben Ford Lincoln

Quality Never have I been treated better than at this dealership - from the owner, to the sales person and the finance department. Mr. Klaben has created - i Never have I been treated better than at this dealership - from the owner, to the sales person and the finance department. Mr. Klaben has created - in my mind - the most 'customer focused' dealership = ever! Taking the example of Mr. Klaben - my sales person, Doug Carter worked tirelessly in finding the car I wanted but thought I could not get. His demeanor is what I appreciated the most - very respectful and was focused entirely on me and my needs and wishes. He was only too happy to go through the process of viewing numerous cars. His 'over the top' and exceptional hard work achieved my unthinkable goal - the perfect car for me. I would be remiss if I also didn't mention Jen - who worked the financing out with me. She, like Doug, worked unbelievably hard to get me into this car with a payment of a much lesser car. A great deal of credit and appreciation must be given to her. More

Quick and easy After calling two other dealerships much closer to me and being told they couldn't get me in for 2 or 3 more days, I called Klaben. They agreed to see After calling two other dealerships much closer to me and being told they couldn't get me in for 2 or 3 more days, I called Klaben. They agreed to see my car right away. I was greeted promptly when I pulled up. Joe French quickly showed me to an inviting waiting room where they had fresh coffee, donuts, juice, soda, a business area and TV to pass the time. I got to visit with my favorite Sales guy, Kenny King while I waited. He took time out of his day to sit down and chat for a few minutes. They figured out the problem immediately and replaced a part to fix my issue. They washed my car and I was out and on my way in less than 2 hours. No one wants to visit a dealership service department, but if you have to, Klaben makes is very comfortable. More

Great Customer Service Mike does a great job every time I come in. He knows my name and is prepared for the service my vehicle will need. If the job looks to take some tim Mike does a great job every time I come in. He knows my name and is prepared for the service my vehicle will need. If the job looks to take some time he always has a rental ready for me. Mike does a great job in keeping in contact with me if they find anything wrong or if further work may be needed. While checking out we discuss what we may need to do on the next scheduled service day. I would happily recommend Mike. More

Organized and professional Klaben has always been a terrific organization within their community. They've always strived to meet customer satisfaction at a high-level. I can ho Klaben has always been a terrific organization within their community. They've always strived to meet customer satisfaction at a high-level. I can honestly say that with all the companies I do business with, their are one of my favorites. Although they didn't have to offer a fair deal on the raptor as this is a specialized vehicle, they're more interested in gaining a customer and nurturing locality. A very pleasant experience. More

Outstanding, informative and fair I had a great experience with Nate and Klaben Ford. This is my second vehicle through Klaben and both experiences were great. This is my first lease I had a great experience with Nate and Klaben Ford. This is my second vehicle through Klaben and both experiences were great. This is my first lease of a car. Nate in sales and Jennifer in finance walked me through all aspects of the process. I appreciated their honesty. More

Dave Mott Dave was so professional and transparent on all aspects of our purchase! Very articulate on the merits of buying a certified ford program vs just buyi Dave was so professional and transparent on all aspects of our purchase! Very articulate on the merits of buying a certified ford program vs just buying a used car with no protection. More

Good experience Chris Volk was my salesman, and he did a good job of making sure I was taken care of when purchasing a used vehicle for my daughter's first car. He i Chris Volk was my salesman, and he did a good job of making sure I was taken care of when purchasing a used vehicle for my daughter's first car. He is relatively new to the dealership, as apparently is his manager, so there were a few mistakes. However, all the problems / concerns I had about the vehicle were corrected prior to my purchase, so all in all, it was a good experience, and my first with Klaben. Not sure I'll use them again, but not because I had a bad salesman or dealer. They're just a bit out of my driving distance for further business. More

Quality Experience at Klaben After I turned in my leased Focus to Klaben, I purchased a Fusion with them again. The leasing experience was very nice, so I decided to come back and After I turned in my leased Focus to Klaben, I purchased a Fusion with them again. The leasing experience was very nice, so I decided to come back and purchase a car. I continued to ask Chris Moldas's help as last time because he is very friendly and trustworthy. During my car search, I just told Chris what cars I was looking for, and he was very efficient and suggested me several cars meeting my criteria. Then I made an appointment, test drove the car, and liked it. Once again, it was a great experience with Klaben Ford and Chris Moldas. More