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Klaben Ford Lincoln

Kent, OH

5.0
14,829 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,829 reviews

February 13, 2017

New lease! My family has been buying and leasing cars from Gene for a long time. He is a great guy, always friendly and always finds us a great deal! More

by Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Kallmeyer
February 13, 2017

Great people Mona and others in the service center have been understanding, helpful, and patient. The issue is sporadic but until a permanent fix comes from Ford, More

by IMSANDYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
February 11, 2017

Committed to what's best for the customer! Outstanding service and accommodating to my individual needs. No one can beat what this service department does. Same is true of the sales department More

by marf2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Xu
February 11, 2017

Enjoyable shopping experience Our salesman Matt Moyers was very helpful and made our shopping experience easy and enjoyable. Will be returning to see Matt for future vehicle purcha More

by Aanddj1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moyers
February 10, 2017

Over and above as usual! Thank you Mike Cooney for yet another great experience. Thank you for going over and above the necessary steps to make the transition to the new leas More

by Bookbug1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2017

The best dealership to deal with Kenny King was very friendly as always and Nate Bryant was just so helpful in getting the vehicle for me to test drive before buying it. Visiting Chri More

by josephfury225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny King, Nate Bryant
February 10, 2017

Always slow Anything over an hour for an oil change is crazy. Also the price seems to always be different 10+ times I've had an oil change and it's never the same More

by MFOURNIER0511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2017 -

Klaben Ford Lincoln responded

Thank you for completing the dealerrater.com survey. We appreciate the feedback. I apologize for the wait during your last visit. Thank you for speaking with me today. I look forward to seeing you next week to install the part we special ordered for your car. I'll do my best to have you in and out quickly. Our price for an oil, filter change and tire rotation, or The Works, hasn't changed in a long time. However what does affect the bottom line price are special offers that do change from time to time. I will review the discounts with you on Tuesday. Mike Brandvold Service Advisor Klaben Ford Lincoln, Inc. mbrandvold@klaben.com 330-593-6762

February 10, 2017

Keep coming back My first experience leasing with the help of Bob Paytas at Klaben Ford was so brilliant that I returned to do it all over again. The quality of both t More

by Crystal Angle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas
February 09, 2017

Dan Peters This is the third time I returned to Klaben and leased a car. Each time I return I find it to be easier to go through the process. Dan Peters has be More

by new fusion driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Peters
February 09, 2017

Great Service! We returned a lease and I was on the fence about what I wanted. Tim Sterling pointed me towards the Escape and asked what colors and features I would More

by gdp623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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