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Klaben Ford Lincoln
Kent, OH
14,823 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,823 reviews
January 19, 2017
Mona was great! I recently purchased a brand new car, and was experiencing water in the spare tire well. The car was fixed and the service was perfect! I recently purchased a brand new car, and was experiencing water in the spare tire well. The car was fixed and the service was perfect! More
by MEGANELENE
Verified CustomerEmployees Worked With
January 18, 2017
To Long of Wait I have noticed that the time it takes from my car being done to actually calling my name is a pretty good amount of time. I can see if someone is doi I have noticed that the time it takes from my car being done to actually calling my name is a pretty good amount of time. I can see if someone is doing an inspection on the car however when I can see my car sitting outside there and no one is coming to say anything that is a problem. I have also noticed that the customers that see their car don't wait for their name to be called and go up to the counter. This can cause a problem for many of reasons I will give you a few, one safety is number one. you don't have a ton of room behind that counter to start with and if you have a small child with those cars coming in and out its just a matter of time before something happens, two I think it makes your employees rush through the customer that they are with just so they don't have a longer line. That takes away from the customer who is trying to check in. I suggest you have one person who just does check outs. gets the key calls the customer name and directs them to the cashier desk. This will expedite your check out time and the wait won't be so long. Also when getting an oil change with a new car you have to reset the car. Well the last two times I was there we had to reset it ourselves. The first time took us forever to figure out and I just think that your service department should be doing that for your customers. I am younger so I can figure things out but for the older ones I see it being a hassle. More
by ARIANNAMCVAY
Employees Worked With
Kyle Sott
January 17, 2017
Service questions After there were some questions about information we had received, Klaben promptly answered our concerns and worked with us. Explained the situation a After there were some questions about information we had received, Klaben promptly answered our concerns and worked with us. Explained the situation and promptly responded to our satisfaction. More
by GILLIS44260
January 17, 2017
Purchased a used car after my lease ran out I leased a car 2 years ago, and it was set to run out this month. Matt Hryb helped me with the purchase of a new automobile, and it was very easy to d I leased a car 2 years ago, and it was set to run out this month. Matt Hryb helped me with the purchase of a new automobile, and it was very easy to do. Excellent service from him and our finance rep Jennifer Bowen. I will be back here again when my wife is due for a new car. More
by JCHAMBERS421
January 17, 2017
It was a good experience purchasing my first car. Matt was very helpful with helping me find my first car. The car I purchased was used, and Matt was very fair and knowledge about the vehicle. Matt was very helpful with helping me find my first car. The car I purchased was used, and Matt was very fair and knowledge about the vehicle. More
by ringler.kyle
Employees Worked With
Matt Moyers
January 17, 2017
Klaben Ford Ty Davis is such an awesome salesman. Very knowledgeable, helpful, and just a very nice guy. Helped us get into the vehicle we really liked. Everyo Ty Davis is such an awesome salesman. Very knowledgeable, helpful, and just a very nice guy. Helped us get into the vehicle we really liked. Everyone at Klaben is so nice and helpful. Would always recommend them. More
by Alicia123
January 17, 2017
Successful first new car experience I couldn't have asked for a better car buying experience than the one I got at Klaben Ford in Kent! I drove home a 2016 Ford Focus and the process was I couldn't have asked for a better car buying experience than the one I got at Klaben Ford in Kent! I drove home a 2016 Ford Focus and the process was more than exciting. It was my first car buying experience and Buddy and Stephanie made it worth the time I had spent there. They went through everything I needed to know and made sure I wasn't leaving with any confusion. I love my new car and it's a day I won't forget!! More
by Hopedouglas98
Employees Worked With
Richard "Buddy" Moore, Stephanie Slomberg
January 17, 2017
Dave Mott and Don Batten were so wonderful I just purchased my brand new 2016 Ford Focus a few days ago from Klaben Ford of Kent and it was the most enjoyable experience I have had in a long ti I just purchased my brand new 2016 Ford Focus a few days ago from Klaben Ford of Kent and it was the most enjoyable experience I have had in a long time! Dave Mott and Don Batten were the guys that took care of me in the sales department. They couldn't have made me feel more comfortable and at ease during this stressful time of buying a car that i could afford. I really appreciated all the test drives they let me go on, and how they were ready to talk with me right when i walked in the door. Wonderful people!!!! More
by kathy526
Employees Worked With
Don Batten, Dave Mott
January 17, 2017
wonderful My husband and I were ready to turn our leased vehicle in and lease a new car. Dave Mott was wonderful with us answering all our questions took time My husband and I were ready to turn our leased vehicle in and lease a new car. Dave Mott was wonderful with us answering all our questions took time to make sure we understood all the details of the car and lease. We felt very at ease with Dave and appreciate all the time he spent with us. More
by camryn1
Employees Worked With
Dave Mott
January 17, 2017
Big problem solved because of them Today I came into ford for a issue that another dealership has looked past numerous times. After talking with them (Kim in service and Nate in sales) Today I came into ford for a issue that another dealership has looked past numerous times. After talking with them (Kim in service and Nate in sales) and only 20 minutes in the bay they found the issue that was looked past by the other dealership. I am extremely happy with their service and finding the issue. I repeated went back to said other dealership for same issue with out solving the problem. Kim and Nate are great. I only had to go to them once to solve it. I'm very satisfied. Please go there if you have any issues. They know what their doing More
by Dk1988
