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Klaben Ford Lincoln
Kent, OH
15,325 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 15,325 reviews
February 22, 2017
Owner very involved Great salesman I have purchased many vehicles from this dealership they are not pushy and even Mr. Klaben is involved with all of my deals Great salesman I have purchased many vehicles from this dealership they are not pushy and even Mr. Klaben is involved with all of my deals More
by SBOWERS0
Verified Customer
February 21, 2017
Very positive experience The sales staff was incredibly helpful and was able to get me the exact car I wanted when I went to Klaben that day. Everyone worked to get me the be The sales staff was incredibly helpful and was able to get me the exact car I wanted when I went to Klaben that day. Everyone worked to get me the best deal possible. I've had a long relationship with Klaben and will continue to make them my first choice when selecting a dealership in the future. More
by Newcar17
Employees Worked With
Eben Wicks
February 21, 2017
Oil change. Check cooling system. I stopped last week to have cooling checked, because the light came on. They were very concerned and added coolest. I made appointment for oil chang I stopped last week to have cooling checked, because the light came on. They were very concerned and added coolest. I made appointment for oil change, and when I brought it back they checked the coolant again and it was OK. More
by RJKMIATA
Employees Worked With
February 21, 2017
Selling issues that don't exist Twice now I went here for a simple oil change because I didn't have the resources I needed to do it myself. I usually maintain my car myself and know Twice now I went here for a simple oil change because I didn't have the resources I needed to do it myself. I usually maintain my car myself and know automotives pretty well. They, just like most other places, offer free inspections and come back with a long list of "issues" that need fixed. I don't mind this so much as the fact that both times they checked my brakes and improperly reinstalled them. I have had to take them off and clean them so they don't squeek like I have no pads left. More
by smcnutt5
Employees Worked With
I don't remember their names.
February 21, 2017
Leasing We lease regularly and have been working with Roscoe every time now for several vehicles. He is always ready to answer questions and let's us take ou We lease regularly and have been working with Roscoe every time now for several vehicles. He is always ready to answer questions and let's us take our time choosing the vehicle. We get through all the finances quickly and he gets the car ready to go when we are. Excellent customer service, always. More
by Jenny
Employees Worked With
February 21, 2017
Truck lease turn in and new truck sale. We are always treated with care and respect when we deal with Klaben. Building a relationship with our salesman and service guy is important to us. We are always treated with care and respect when we deal with Klaben. Building a relationship with our salesman and service guy is important to us. More
by JCarter
February 20, 2017
All around great experience. Really friendly and professional. We are very happy with our vehicle. Our sales rep Matt was awesome! Definitely will be back in 3 years when our leas Really friendly and professional. We are very happy with our vehicle. Our sales rep Matt was awesome! Definitely will be back in 3 years when our lease is up. More
by Kirby21
Employees Worked With
Matt Hryb
February 20, 2017
Rudest people I have met there I guess it is out with the old and in with the younger and cheaper they had no interest in me only the sale if this is the route they have to go I fee I guess it is out with the old and in with the younger and cheaper they had no interest in me only the sale if this is the route they have to go I feel a change in dealerships is a must. More
by LUTESLOREN
Employees Worked With
Eben Wicks, Stephanie Slomberg
February 20, 2017
Repair under warranty They were able to schedule around my schedule. I also got a rental through them and had no problems. We picked our car up after hours and some of the They were able to schedule around my schedule. I also got a rental through them and had no problems. We picked our car up after hours and some of the guys from the shop were in the parking lot talking (off the clock). Asked if we needed anything and we said no thank you. Then my car had the plastic on the seat still. The one gentleman put his lunch bag down and came over and took it from me and threw it away and apologized. We didn't mind but were surprised and impressed these gentlemen went out of their way even though they didn't have to. Just shows the care and its greatly appreciated. More
by RUSS_HOWARD1974
Employees Worked With
February 19, 2017
Awesome customer service! Doug and Stephanie were wonderful! They were very thorough in all of their explanations and were able to answer all our questions. Doug made it very Doug and Stephanie were wonderful! They were very thorough in all of their explanations and were able to answer all our questions. Doug made it very easy for us to lease our new car. More
by Kmoenich
Employees Worked With
Doug Carter, Stephanie Slomberg
